Operations Manager (Facility Management)

Key Result Areas:

·       Achieve all budgets as agreed with the Operations Director.

·       To manage the operations of the portfolio of contracts.

·       To establish all the process’s and procedures within the Thailand Business

·       Mentoring of staff.

·       Introduction of best practices across sites, looking at value add opportunities

·       Client retention through customer satisfaction and client relations, using the Client for Life process.

·       To understand contractual obligations and meet all customer expectations under this agreement.

·       Adhere to OH&S regulations by providing site specific standard operation procedures and to ensure all staff follow these procedures thus reducing risk to our employees and our customers employees.

·       Provide interpretation of financial reports and manage the account so that we follow all budget plans on a monthly basis.

·       Be proactive in the recovery of overdue monies owing to Sodexo from its internal and external clients.

·       Provide leadership and management to site staff, FM, Contract, Engineering & Managers;

·       Be proactive in understanding the various clients’ requirements and ensure that this understanding is maintained, acted upon and developed further where possible.

·       Ensure that Sodexo FM Services policies regarding Human Resource Management are understood by the management team and complied with.

·       On a Weekly and Monthly or as needs basis, report to the Operations Director relating to the financial, qualitative, contractual and personnel matters of your business portfolio.

·       Manage and mentor and maintain a strong working relationship with the Business Development team for Sodexo, offering assistance wherever and whenever required.

·       Ensure all areas of income generated are maximized, and all areas of cost and expenses are minimized, wherever possible

·       Represent Sodexo at industry meetings, seminars and conferences as required to ensure the successful management of the business portfolio.

·       Other duties as reasonably requested from time to time.

·       Manage and co-ordinate maintenance team and sub-contractors on site

·       Engage and manage suppliers, tradespersons and Sodexo staff that will be required on site to assess tender submissions on behalf of the client in conjunction with the Manager

·       Ensure budgets are adhered to

·       Ensure facility preserves a high-level maintenance and appearance

·       Look for potential new works that may be required on site

·       Adhere to occupational health and safety and injury management regulations

·       Provide site-specific standard operation procedures and ensure all staff follow these procedures thus reducing risk to our employees and our customer’s employees

·       Understand contractual obligations and meet customer expectations under the agreement

·       Manage the account so that we follow all budget plans on a monthly basis

·       On a weekly or as needs basis, report to the Operations Director relating to the financial, qualitative, contractual and personnel matters of your project

·       Attend weekly/monthly meetings with client to assess current progress

·       Ensure all areas of income generated are maximised, and all areas of cost and expenses are minimised, wherever possible

·       Disciplinary procedures conducted in line with Sodexo policy

·       Reducing maintenance turnaround periods and downtime of plant and equipment

·       Other duties as reasonably requested from time to time.

Key Competencies:

·       Computer literacy, with excellent oral and written communication and presentation skills;

·       Have the tertiary qualifications and/or experience required to provide the outcomes listed above;

·       Have good understanding of cost analysis.

·       To be proactive in looking for value-add opportunities to increase contract Ebit

·       Understand Contract obligations

·       To be professional in communicating with clients

·       Time management skills

·       A proven background in the field of facility management or similar related discipline

·       A proven track record in the management and establishment of planned preventative maintenance programs and the management of sub-contractors performance

·       Good communication skills and an ability to deal with individuals at all levels of the organization

·       Computer literacy, with excellent oral and written communication and presentation skills

·       Relevant tertiary qualifications and/or relevant equivalent experience required to provide the outcomes listed above

·       A proactive attitude towards looking for value-add opportunities to increase contract EBIT

·       Understand contract obligations

·       A professional attitude towards communicating with clients

·       A high level of presentation, organization and time management skills