Operations Manager – Facility Management

Base Location – Chennai, Bangalore, Hyderabad, New Delhi, Pune & Mumbai

Qualification – Any Degree

Key Responsibilities :

• Manage and oversee day-to-day facility management operations across assigned client locations.
• Ensure effective delivery of Technical, Soft Services, Housekeeping, Security, MEP, and other facility management services.
• Manage client relationships and ensure high levels of customer satisfaction and service quality.
• Conduct regular site visits and audits to monitor operational performance and compliance.
• Ensure adequate manpower deployment, attendance, shift management, and workforce productivity.
• Coordinate with HR and recruitment teams for manpower requirements, deployment, and replacements.
• Monitor SLA/KPI performance and ensure timely closure of operational gaps and client complaints.
• Ensure compliance with statutory, safety, fire, environmental, and client-specific requirements.
• Monitor service quality, productivity, consumables, equipment, and operational costs.
• Review site-level MIS, manpower reports, incident reports, maintenance reports, and client feedback.
• Identify operational risks and implement corrective and preventive actions.
• Coordinate with vendors and subcontractors to ensure timely and quality service delivery.
• Support the Business Development team during new client mobilization, site surveys, solution design, and operational costing.
• Drive cost optimization, process improvement, employee productivity, and operational efficiency.
• Manage escalations and resolve client concerns within agreed timelines.
• Ensure timely submission of operational reports and MIS to management.
• Conduct regular performance reviews with site teams and drive continuous improvement.
• Lead the mobilization and transition of new contracts and ensure smooth handover from implementation to steady-state operations.
• Prepare and implement SOPs, checklists, preventive maintenance schedules, and operational processes.

Key Performance Indicators :

• Client satisfaction and retention
• SLA/KPI achievement
• Operational efficiency
• Manpower productivity and deployment
• Complaint resolution TAT
• Contract profitability and cost control
• Audit and compliance performance
• Employee retention
• Successful mobilization of new contracts
• Service quality

Preferred Skills :

• Strong experience in Integrated Facility Management / Facility Management Operations.
• Good knowledge of Technical Services, MEP, Housekeeping, Security, Soft Services, and vendor management.
• Excellent client handling and communication skills.
• Strong problem-solving and decision-making abilities.
• Good knowledge of SLA, KPI, SOP, audits, compliance, and service quality management.
• Strong analytical and reporting skills.
• Proficiency in MS Office and operational MIS.
• Willingness to travel across client sites.
• Strong leadership and team-management skills.

Operations Manager – Facility Management