Operations Manager (F&B)

• Oversee retail operations across multiple areas/outlets to achieve revenue, profitability, and efficiency targets
• Develop and execute operational strategies aligned with company goals and long-term growth plans
• Monitor key business performance indicators and provide strategic recommendations with corrective action plans
• Drive process improvements, cost efficiencies, and productivity enhancements while maintaining high service standards
• Translate senior management directives into actionable outcomes for the operations team
• Enhance brand presence, customer loyalty, and repeat patronage through innovative operational practices
• Lead, coach, and develop Area and Outlet Managers to build a strong leadership pipeline
• Implement performance management, talent development, and structured training programs to uplift operational capabilities
• Monitor market trends, competitor activities, and external trade environment changes to provide business growth insights
• Negotiate and maintain relationships with landlords, vendors, and external stakeholders to ensure smooth operations

Job Requirements

• Minimum 10 years of progressive F&B operations experience, including at least 3 years in multi-area or regional leadership managing 10 or more outlets
• Proven ability to drive operational excellence, sales growth, and cost management in a reputable F&B chain
• Degree in Business, Marketing, Hospitality, or Management from a recognized institution
• Strong business acumen with excellent analytical, problem-solving, and decision-making skills
• High proficiency in MS Excel, Word, and PowerPoint for reporting and presentations
• Inspirational leadership with strong interpersonal skills to influence and motivate teams across multiple levels
• Ability to work independently, demonstrate resilience and adaptability, and willingness to travel frequently as required