Operations Manager (F&B)

Job Summary

We are seeking an experienced and results-driven Operations Manager to oversee the daily operations of our F&B business. The successful candidate will be responsible for ensuring operational excellence, managing multiple outlets, maintaining compliance with government regulations, and driving business performance.

Key Responsibilities

• Oversee the daily operations of all assigned F&B outlets to ensure smooth and efficient business operations.
• Lead, coach, and supervise outlet managers and operational staff.
• Monitor sales performance, labour costs, food costs, inventory, and overall profitability.
• Ensure compliance with company SOPs, food safety, hygiene, and quality standards.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Liaise and maintain good working relationships with shopping mall management regarding outlet operations, tenancy matters, promotions, and compliance requirements.
• Coordinate and communicate with franchisees to ensure consistent operational standards and brand compliance.
• Handle and coordinate with government agencies, consultants, and external agents for business licence applications, renewals, fire insurance, fire safety requirements, signage approvals, and all other statutory or regulatory documentation.
• Ensure all business licences, permits, and regulatory documents are valid and renewed on time.
• Work closely with senior management to achieve company goals and business growth.
• Conduct regular outlet inspections and resolve operational issues promptly.

Requirements

• Minimum 5 years of working experience in the Food & Beverage (F&B) industry, preferably in an Operations Manager or multi-outlet management role.
• Proven experience managing multiple F&B outlets is highly preferred.
• Diploma or Bachelor's Degree in Business Administration, Hospitality, Food Service Management, or a related field is an advantage.
• Strong leadership, communication, and people management skills.
• Good knowledge of business licensing procedures, local authority requirements, and government compliance.
• Experience dealing with shopping mall management, franchisees, and government agencies will be an added advantage.
• Strong organisational, negotiation, and problem-solving skills.
• Able to work independently and make sound decisions.
• Able to work under pressure in a fast-paced environment and meet tight deadlines.
• Willing to travel between outlets when required.
• Possess a valid driving licence and own transportation.

Benefits

• Competitive salary (based on experience)
• Performance bonus
• Annual leave & medical benefits
• Career advancement opportunities
• Training and professional development
• Friendly and supportive working environment

If you are passionate about the F&B industry and have the experience to lead a dynamic operations team, we would love to hear from you.

Apply now and join our growing team!

Pay: From RM6,000.00 per month

Benefits:

• Dental insurance
• Gym membership

Work Location: In person