Operations Manager (Freelance)

Join a dynamic UAE-based activewear startup as a fractional e-commerce operations manager for a three-month, part-time freelance engagement starting mid-September 2026. This remote role focuses on overseeing daily e-commerce operations, ensuring seamless sales, inventory, fulfilment, and customer service processes on Shopify. You will play a key part in optimizing operational efficiency and supporting the growth of a fast-paced online retail business. Please note, this is not a website development or design position; all technical aspects of the Shopify site are managed by a separate team.

Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, fulfilment, and logistics
• Manage customer service, returns, and exchanges to ensure a positive customer experience
• Monitor and report on sales performance, inventory levels, and operational KPIs
• Coordinate with third-party logistics providers and suppliers to maintain efficient workflows
• Identify and implement process improvements to optimize operational efficiency
• Collaborate with internal teams to support marketing campaigns and product launches
• Ensure compliance with company policies and industry best practices

Skills And Requirements

• Proven experience managing e-commerce operations, preferably within Shopify or similar platforms
• Strong understanding of inventory management, order fulfilment, and customer service processes
• Excellent organizational and multitasking skills with attention to detail
• Ability to analyze data and generate actionable reports
• Effective communication skills and experience working with remote teams
• Familiarity with e-commerce KPIs and reporting tools
• Availability to work part-time on a contract basis, starting mid-September 2026
• Experience in the retail or activewear sector is a plus

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