Operations Manager - Glendale, CA

Operations Manager – Municipal Parking Position Summary Oversee daily operations of four City of Glendale parking garages (Marketplace, Exchange, Orange Street, Civic Center), managing staffing, customer service, parking systems, maintenance, and financial reporting. Serve as the primary operational liaison between LAZ Parking, City representatives, vendors, and customers.

Key Responsibilities

• Manage daily operations, staffing, and service consistency across all four garages
• Supervise staff: scheduling, training, onboarding, performance, and HR coordination
• Resolve customer complaints and disputes involving access, payments, and monthly accounts
• Administer monthly parking access (subscriptions, access cards, LPR, permissions) per City policy
• Oversee Flash parking systems; coordinate troubleshooting for kiosks, gates, and access/LPR equipment
• Coordinate repairs, preventive maintenance, vendor support, and outage response
• Support system upgrades/transitions through vendor coordination, setup, and staff training
• Review financial and operating reports for accuracy; reconcile T2 meter revenue and deposits
• Analyze revenue/payment data, investigate discrepancies, and coordinate corrective action
• Prepare operational summaries and reports for City and company leadership
• Maintain regular communication with City representatives on facility, equipment, and service issues
• Manage incident documentation, camera review, and claims coordination
• Coordinate parking/validation needs for City events, tenants, and organizations
• Recommend improvements to service, reporting, equipment, and overall operations

Education

• Bachelor's Degree or equivalent work experience.

Experience

• 3+ year in a management role.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
• Parking management experience is REQUIRED.
• Experience working with financial statement/accounting, P&L reports, and budgeting.
• Ability to be flexible in schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.