Operations Manager – Hiring Immediately!

Our Mission 

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect. 

 

Position Summary 

The Recuperative Care Operations Manager is a key organizational leader responsible for the strategic, operational, and clinical coordination of Whole Person Care Clinic’s Recuperative Care program. This role oversees all day‑to‑day site operations for a short‑term residential program serving individuals experiencing homelessness who are discharged from hospitals or healthcare settings and require structured recovery support. 

  

The Operations Manager ensures a safe, trauma‑informed, and clinically aligned environment by supervising multidisciplinary staff, maintaining operational excellence, and driving consistent adherence to healthcare, regulatory, and program standards. This leader is accountable for workforce performance, client flow, safety systems, quality assurance, and cross‑department collaboration, ensuring that every aspect of the program operates with reliability, professionalism, and dignity. 

  

The role requires a steady, solutions‑oriented leader who can navigate high‑acuity situations, support complex client needs, and maintain strong partnerships with hospitals, referral sources, and community agencies. Through clear communication, operational discipline, and a commitment to client‑centered care, the Operations Manager ensures the program delivers consistent, high‑quality services that support client stabilization and recovery. 

  

The ideal candidate is someone who: 

  

• Shows up consistently, on time, and prepared

• Demonstrates excellent follow‑through and operational discipline

• Maintains professional boundaries and models ethical leadership

• Communicates clearly, respectfully, and with authority

• Thrives in a high‑acuity, rapidly changing environment

• Leads teams with stability, fairness, and trauma‑informed awareness

• Is committed to client dignity, safety, and equitable service delivery

• Makes decisions using sound judgment and strong situational awareness

Essential Duties and Responsibilities 

• Site Operations & Safety

• Manage daily operations and logistics of the recuperative care site.

• Maintain a clean, safe, and welcoming facility for clients and staff.

• Oversee client admissions, discharges, and bed assignments.

• Ensure compliance with infection control protocols, health regulations, and emergency preparedness plans.

Staff Supervision & Workplace Culture 

• Supervise care staff, including client support specialists, case managers, medical team, and peer support workers.

• Provide ongoing coaching, training, performance evaluations, and schedule management.

• Cultivate a trauma-informed, culturally responsive, and collaborative team culture.

Client Care & Coordination 

• Ensure individualized recovery plans are developed and followed for each client.

• Coordinate services with case managers, medical providers, behavioral health professionals, and referring partners.

• Support crisis management, grievance resolution, and emergent client needs

Program Oversight & Quality Assurance 

• Monitor client progress, bed occupancy, and program metrics.

• Ensure compliance with WPCC policies, healthcare standards, and funding requirements.

• Assist with billing submissions, and internal audits.

 

Stakeholder Communication & Community Engagement 

• Serve as the primary liaison for referral agencies, hospitals, and funders. Represent WPCC in community coalitions, site visits, and partner meetings. Communicate program updates, policies, and client outcomes clearly and professionally.

*Any Additional Duties as Assigned* 

 

Qualifications and Requirements 

Education 

• Bachelor’s degree in public health, healthcare administration, social work, or related field (or equivalent experience)

Experience 

• Minimum 3–5 years in healthcare, shelter operations, or human services program management

• Experience supervising multidisciplinary teams.

• Strong knowledge of recuperative care, homelessness, and public health systems.

Certifications or Licenses 

• BLS Certification (required within 30 days of hire).

• Valid CA Driver’s License and ability to travel locally.

Core Competencies 

• Compassionate, trauma-informed leadership and client care approach

• Strong organizational and time management skills

• Effective interpersonal and crisis management communication

• Familiarity with care coordination, EHR systems, and data tracking

• Proficient in Microsoft Office, Google Workspace, and report tools

• Ethical decision-making and commitment to equitable service delivery

Working Conditions & Physical Requirements 

• Indoor/outdoor site environment with movement between client areas and administrative offices

• Ability to lift up to 25 lbs, assist clients with mobility support as needed

• PPE required; adherence to infection control protocols

• Prolonged periods of standing, walking, and computer use

Schedule and Travel Requirements 

• Full-time (40+ hours/week), Exempt

• Some evening, weekend, or on-call hours may be required

EEO / ADA Statement 

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities. 

 

Disclaimer 

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.