Operations Manager, Home Care

Anchor Health Home Care is seeking an experienced Operations Manager to lead our Home Care Coordination team from our Williamsburg, Brooklyn office.

This is a hands-on leadership role for someone who understands home care operations, caregiver scheduling, client needs, and the day-to-day challenges that come with managing a busy coordination team.

You will oversee a team of coordinators responsible for making sure clients receive reliable caregiver coverage, urgent staffing issues are handled quickly, records remain accurate, and families receive a high level of service.

We are looking for someone who can lead people, solve problems, maintain accountability, and step in when situations require immediate attention.

Responsibilities

• Manage and support a team of home care coordinators
• Oversee daily coordination operations, including caregiver scheduling, case coverage, and client needs
• Monitor team productivity, service quality, deadlines, and performance
• Conduct regular check-ins with coordinators and provide coaching, feedback, and support
• Ensure client records, preferences, schedules, and documentation are accurate and up to date
• Help resolve urgent caregiver call-outs, staffing gaps, and scheduling issues
• Step in to manage escalated client, caregiver, or family concerns when necessary
• Prioritize urgent cases and ensure issues are resolved quickly and professionally
• Build strong relationships with coordinators, caregivers, clients, and families
• Hold team members accountable for follow-up, documentation, and service expectations
• Communicate operational challenges, team performance, and important updates to leadership
• Identify opportunities to improve workflows, efficiency, and the overall client experience

Qualifications

• 2+ years of home care coordination experience required
• Previous experience supervising, managing, or leading a team
• Strong understanding of caregiver scheduling and home care operations
• Experience managing a fast-paced workload with changing priorities
• Comfortable handling urgent staffing and client situations
• Strong leadership and team management skills
• Excellent organizational and time management skills
• Strong attention to detail
• Clear and professional written and verbal communication
• Strong problem-solving skills and ability to make decisions quickly
• Comfortable holding employees accountable while maintaining a supportive team environment

Position Details

• Full-time
• Monday through Friday
• In-person at our Williamsburg, Brooklyn office
• Salary: $55,000 to $75,000 per year

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Professional development assistance
• Employee discount
• Referral program

If you have experience in home care coordination and are ready to take the next step into a leadership role managing people, workflows, and day-to-day operations, we want to hear from you.

Apply today to join Anchor Health Home Care as our Operations Manager, Home Care.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Family leave
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• Have you directly managed caregiver scheduling, staffing, or case coverage in a home care setting?
• Have you supervised or led a team of home care coordinators or schedulers?
• Are you comfortable working full-time, in person, Monday through Friday at our Williamsburg, Brooklyn office?
• Have you handled urgent caregiver call-outs, staffing gaps, or client escalations in a home care setting?
• Briefly describe the team you supervised or led, including approximately how many employees reported to you.

Experience:

• Home Care Coordination: 1 year (Preferred)
• Supervising, managing, or leading a team?: 2 years (Required)

Work Location: In person