Operations Manager Hotel

The Red Roof Inn Indy South located at 5221 Victory Drive is hiring for operations manager!

Hotel Operations Manager

We are seeking a reliable, hands-on Operations Manager to oversee the day-to-day operations of our hotel and ensure all departments are meeting company standards.

Key Responsibilities:

• Oversee housekeeping and ensure all rooms are cleaned and inspected properly.
• Ensure rooms are checked accordingly and meet quality standards before being rented.
• Monitor check-outs, payments, and outstanding balances to ensure they are handled on time.
• Follow up on maintenance requests and ensure work is completed promptly.
• Manage inventory and ensure supplies are ordered as needed.
• Handle guest emails, concerns, and complaints professionally and promptly.
• Supervise front desk staff and ensure all duties are performed correctly and up to standard.
• Hire and train staff as needed to maintain proper staffing levels.
• Ensure all hotel operations follow Red Roof protocols, policies, and standards.
• Maintain smooth daily operations and a high level of guest service.

Ideal Candidate: Organized, dependable, detail-oriented, and experienced in hotel operations with strong leadership and problem-solving skills.

Job Summary

We are seeking an energetic and detail-oriented Operations Manager for a dynamic hotel environment. In this pivotal role, you will oversee all daily hotel operations, ensuring exceptional guest experiences while maintaining efficient management of staff, financial performance, and property standards. Your leadership will drive team motivation, uphold hospitality excellence, and optimize operational workflows to deliver seamless service. Multilingual and bilingual abilities are highly valued to enhance guest relations and team communication across diverse audiences. This position offers an exciting opportunity to lead a hospitality team dedicated to creating memorable stays and fostering a welcoming atmosphere for all guests.

Duties

• Oversee the daily operations of the hotel, including front desk, housekeeping, food service, maintenance, and guest relations to ensure smooth functioning and high standards of service.
• Supervise and manage hospitality teams, providing leadership, coaching, and performance feedback to foster a motivated and professional staff environment.
• Implement and uphold hotel management systems such as Property Management Systems (PMS), hospitality reservation systems, multi-line phone systems, and night audit procedures to streamline operations.
• Manage hospitality operations budgets by controlling expenses, optimizing revenue management strategies, and ensuring financial targets are met through effective budgeting and financial management practices.
• Ensure compliance with hotel guest service standards, human resources policies, health & safety regulations, and property policies to maintain a safe and welcoming environment for guests and staff alike.
• Coordinate guest services initiatives to enhance guest satisfaction levels through personalized experiences, prompt issue resolution, and attentive customer service.
• Lead revenue management efforts by analyzing market trends, adjusting pricing strategies, and maximizing occupancy rates while maintaining profitability.
• Facilitate managerial communication across departments to promote teamwork, clear expectations, and continuous improvement in service delivery.

Qualifications

• Proven experience overseeing daily hotel operations with a strong background in hospitality management.
• Supervisory experience leading hospitality teams in fast-paced environments with excellent team management skills.
• Familiarity with hotel management software such as Property Management Systems (PMS), hospitality reservation systems, and night audit processes.
• Strong financial acumen including managing budgets, controlling costs, and implementing revenue management strategies.
• Exceptional communication skills; bilingual or multilingual abilities are highly desirable for effective guest engagement and team coordination.
• Knowledge of human resources practices related to staffing, training, performance evaluation, and employee relations within the hospitality industry.
• Demonstrated commitment to delivering outstanding customer service aligned with hotel guest service standards.
• Ability to handle multiple priorities efficiently using excellent organizational skills; experience with multi-line phone systems and phone etiquette is advantageous.

Join us as an Operations Manager Hotel if you’re passionate about leading vibrant teams in a lively environment where your leadership directly impacts guest satisfaction! We value energetic professionals committed to excellence in hospitality management—ready to make a difference every day!

Pay: From $18.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off
• Paid training

Work Location: In person