Operations Manager - Innov8

Cluster Ops + Community Manager

Key Responsibilities:

• Lead end-to-end operations for coworking centres
• Ensure adherence to SLAs across housekeeping, security, facility management, and client services
• Drive OPEX optimization and cost efficiencies across centres
• Manage regional vendor contracts, negotiations, and compliance
• Build, manage, and mentor a team of Cluster Managers and Executives
• Monitor client NPS and address escalations to ensure a smooth customer experience
• Partner with Sales and Compliance teams for new property onboarding and operational transitions
• Report to the Pan-India Operations Head through weekly MIS, escalation reports, and cost reports

Requirements:

• 2-5 years of experience in Operations or Facility Management
• Handling Team of 3-4 Center Manager
• Experience in coworking, hospitality, or real estate preferred
• Strong people management and vendor negotiation skills
• Analytical mindset with the ability to manage multi-city operations
• Excellent communication and stakeholder management skills