Operations Manager - Lagoon Pool

It’s fun to work at The Y!

Are you looking for a challenge in your new role?  Are you ready to hit the ground running and make a positive difference? We are looking for an Operations Manager to join our team based at Lagoon Pool and Leisure Centre! The Operations role is the heart and soul of the facility and must cultivate a positive, hardworking and fun culture for the team. This is a full time role working Monday – Friday.

What will you be doing?

• Leading and developing the Customer Care team and Aquatics team through effective rostering, regular training, staff verification, performance reviews and assessments
• Supporting the team to consistently achieve customer service KPIs, membership goals and sales targets
• Monitoring departmental budgets and preparing reports, commentary and corrective actions for any budget variances
• Contributing to business strategy, operational planning and performance reporting
• Supporting high standards of presentation, cleanliness and hygiene across the centre
• Developing and carrying out initiatives that improve membership engagement and retention
• Managing the debtor process, including following up outstanding accounts and progressing unresolved matters to debt collection
• Liaising with and coordinating service contractors in partnership with the Centre Manager

What experience/skills do you need?

• At least three years’ experience in pool or aquatic facility operations
• At least two years’ experience leading and developing a team
• Strong communication, relationship-building and problem-solving skills
• The ability to motivate a team and support the achievement of customer service and sales targets
• Experience in budget management, business planning or operational reporting would be highly advantageous
• Knowledge of the recreation, aquatics or fitness industry is desirable
• Strong organisational skills and the ability to manage competing priorities
• A practical, customer-focused approach and a commitment to creating a positive experience for everyone who visits the centre

What The Y offers:

• Free gym membership and discounts on The Y services e.g. childcare, holiday programmes, sports leagues, etc.
• On-site parking
• Professional development, career advancement and safeguarding training
• Working in a community-focused environment

About The Y:

As a not-for profit, everything we do each day has a positive impact, and we have fun doing it! We believe in the power of inspired and connected communities, where people feel safe and are motivated to reach their full potential. Our values of Caring, Respect, Honesty and Responsibility are at the core of our culture and the valued connections and friendships you’ll build here are lifelong. The Y employees and careers represent many lifestyles and reflect the diversity of the communities we serve, with jobs and hours to suit everyone’s stage of life from 14-70+. Our varied services and activities offer a wide range of career pathways where your development will be supported to help you reach your career goals. Our STAR Awards, Outward Bound scholarship opportunities, and long service recognition reward your contribution. We have benefits to suit your lifestyle, with access to free counselling, free annual flu vaccinations, free gym membership for all employees, and discounts for our services such as early learning centres, before and after school care, camps, swim school and sports leagues.

All applicants must:

• Currently hold the right to work in New Zealand and currently be in New Zealand.
• Return a satisfactory Police Vet before commencement of employment.

The Y North is committed to the safeguarding of children and young people in our care, and it is our expectation that all staff will operate in a way that reflects this intent. Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with The Y North Safeguarding Children and Young People Policy.