Operations Manager (Mall)

1. Operational Management:

· Oversee day-to-day operations of the mall, ensuring that all facilities are maintained, including common areas, parking lots, restrooms, and other public spaces.

· Monitor building systems such as HVAC, electrical, plumbing, and safety equipment to ensure they are functioning properly.

· Coordinate with maintenance teams to address any immediate repair needs or preventive maintenance schedules.

· Ensure that the mall’s operations adhere to safety, health, and environmental standards.

2. Housekeeping and Maintenance:

· Maintain high standards of cleanliness, sanitation, and hygiene throughout the mall.

· Oversee waste disposal, recycling, and minimization initiatives.

· Supervise outdoor and indoor landscaping, gardening, and plant maintenance.

· Ensure effective pest control measures.

· Oversee routine maintenance, repairs and replacements of mall facilities and equipment.

3. Tenant Relations and Support:

· Serve as the primary point of contact for tenants, addressing their operational concerns and ensuring their needs are met.

· Collaborate with leasing and facility management group to ensure tenants comply with mall policies.

4. Security and Safety Management:

· Closely coordinates with Customer Relation Services Office ( CRS) to implement security protocols, including access control, surveillance and emergency response.

· Coordinates with CRS on the implementation of emergency preparedness plans, including fire drills, evacuations, and crisis management.

5. Customer Experience:

· Ensure high levels of customer satisfaction by maintaining a clean, safe, and welcoming environment for shoppers.

· Manage customer services, including information desks, lost and found, and other customer support functions.

· Ensures that all mall customer complaints are resolve in a timely and professional manner.

6. Reporting and Documentation:

· Prepare regular reports on mall operations, including maintenance, security, customer service, and tenant concerns.

· Maintain accurate records for all operational activities, including maintenance schedules, incident reports, and vendor contracts.

· Provide management with insights and recommendations for operational improvements based on data analysis.

7. Compliance:

· Ensure adherence to local laws, ordinances, building codes, fire safety standards, and accessibility regulations.

· Implement health and safety protocols, including emergency response plans.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person