Operations Manager - Mauritius

Main Purpose of the Job

The Head of Operations will be responsible for the day-to-day commercial and operational management of Pam Golding Mauritius, with a strong focus on sales performance, development sales, business development, marketing and revenue growth. A key focus will be the continued growth of the foreign sales and development business, including identifying new development opportunities, securing mandates, launching projects and driving them through to successful sales outcomes. The role requires a hands-on manager in Mauritius, who is prepared to get involved in deals and developer relationships, while also creating the structure, accountability and operating rhythm required to manage the wider business effectively.

Key Responsibilities

Commercial & Business Leadership

• Take overall responsibility for the day-to-day commercial operation of Pam Golding Mauritius (PGM)
• Translate company strategy into commercial plans, priorities, targets and performance measures
• Lead sales, development sales, marketing, rentals and related functions as one integrated business
• Prepare commercial reports, forecasts and recommendations for senior management

Sales Leadership & Revenue Growth

• Drive overall sales performance and achievement of revenue targets
• Set sales targets, activity levels, pipeline progression and conversion
• Mentor managers and agents to improve productivity, conversion and revenue
• Grow revenue across development sales, foreign resale, local sales, rentals, rental management and emerging revenue streams
• Address underperformance and promote accountability and results

Development Sales & Business Development

• Identify and secure new development mandates aligned with the PGM brand and commercial strategy
• Build long-term relationships with developers and key clients
• Negotiate commercial terms, commission structures and, where appropriate, exclusive or master mandates
• Advise developers on product mix, pricing, buyer demand, target markets, positioning and sales strategy
• Assess prospective developments and recommend their commercial suitability for PGM
• Balance the development portfolio to maximise opportunities and minimise competition

Development Launches & Project Sales

• Lead the commercial execution of new development launches
• Develop launch strategies with developers and PGM marketing and sales teams
• Agree sales priorities, target markets, lead-generation initiatives and campaign requirements
• Coordinate launches, events, presentations, webinars and exhibitions
• Ensure transactions progress efficiently and commissions are invoiced and collected

Marketing, Lead Generation & Brand

• Ensure marketing activity directly supports sales objectives
• Develop strategies for major development launches and campaigns and align marketing spend with measurable outcomes
• Oversee integrated digital, social, database, website, email, PR and event campaigns
• Monitor lead generation/conversion and effective management of leads and the PGM database
• Strengthen PGM's profile in key international markets and position the business as a specialist in Mauritius property investment

Client & Developer Relationships

• Act as a senior commercial contact for key developers and clients
• Represent PGM professionally in negotiations and commercial discussions
• Build relationships based on trust, transparency, delivery and long-term value

People Leadership

• Lead sales and marketing teams with clear objectives and performance expectations
• Monitor individual and team performance against targets
• Mentor managers and agents in sales strategy, pipeline, client management and business development
• Promote collaboration, accountability, teamwork and a high-performance culture

Financial, Strategic & Operational Performance

• Assist with budgets, forecasts and commercial planning; monitor revenue and expenditure
• Improve margins, profitability, cost efficiency and operational performance
• Identify new revenue streams, business opportunities and potential ventures supporting PGM's strategic objectives
• Develop business cases and assist with implementation

Governance & Compliance

• Work with Administration and senior management to implement group policies and procedures
• Ensure commercial activities comply with company policies and applicable legal and regulatory requirements
• Coordinate contracts, mandates, commission agreements and relevant documentation

Key Performance Areas:

Sales & Revenue: Sales and revenue targets; development, foreign and local sales growth; rental and other revenue; pipeline and conversion

Development Business: New mandates; successful launches; project sales; developer satisfaction and repeat mandates; commission collection

Marketing: Lead quality and volume; lead-to-sale conversion; campaign effectiveness; marketing ROI; growth in strategic markets

Operations: Effective commercial operation; budgets, forecasts, reporting and efficiency

People: Team performance; agent productivity; target achievement; mentoring and development; staff engagement and retention

Key Competencies

Candidate Profile

We are looking for a commercially driven and energetic property or business professional who combines strong sales capability with the ability to manage and coordinate a growing operation.

• Commercial and financial acumen
• Ability to manage multiple priorities and work across different areas of a business
• Ability to lead, motivate and mentor sales teams
• High level of initiative, energy and personal accountability

Education & Experience

• Business Degree or similar is preferred
• Proven experience in sales, business development, property or a related commercial environment
• Experience in property development sales
• Experience working with international or high-net-worth clients
• Experience launching new developments
• Experience in marketing and lead-generation strategy
• Experience in Mauritius or another international property market
• French language capability
• Existing relationships with property developers or international investors

Knowledge & Skills Required

• Strong negotiation skills
• Strong organisational and project-management skills
• Strong communication and interpersonal skills
• Strong sales and business-development capability
• Demonstrated ability to build and maintain senior client and developer relationships