Operations Manager (MICE)

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the worlds most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&Es team of 2,000 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we cant guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

Operations Manager

Full time, NCR - Delhi

Job Summary:

The Operations Manager is responsible for managing all of the client assigned needs in relation to events organized within India and outside India . The Operations Manager will need to work very closely with client stakeholders and ensure that all of the clients requirements are properly and professionally managed and communicated to the BCD Meetings & Events organizing team. The Operations Manager must be able to travel when required and able to commit to long working hours.

Essential Duties and Responsibilities:

• Work with client and event team to develop, coordinate and implement meetings, incentives and events
• Create and develop program timeline, ensure deadlines are met accordingly
• Conduct site inspections as required; follow up with site inspection notes, revised estimated budget, program itinerary and program timeline
• Conduct pre-program briefings and post-program debriefings
• Facilitate the creative direction and fulfilment of program-related participant and host communications • materials, including, but not limited to websites, save the dates, room gifts, pre-trip and on-site materials etc
• Assist in the development and presentation of sales pitches and proposals
• Follow proper event process and standards set out by client & the events team
• Work very closely with the events team in ensuring accurate and timely information is clearly communicated
• Participates in regular group meetings with client stakeholders, events team, and any officially appointed third-party partners of BCD Meetings & Events
• Reconcile all final billing on-site prior to final billing being sent to Finance
• Prepare program-related Invoice and Payment Request Forms, ensure timely payment of all supplier/vendor bills and oversee the invoice payment of deposits with the necessary follow-ups
• Manage program budgets, present to Manager for review and approval
• Track and manage air, hotel and vendor attrition, cancellation and deposit schedules
• Source and negotiate hotel, air, venue, etc. contracts, utilizing and leveraging on preferred and approved partners

Your work location:
Delhi - NCR, India

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.

We’ve got you covered our extensive benefits include comprehensive healthcare, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

This position is not open to third-party recruiting agencies.

Regards,

Ambar Mirkar

Lead - Talent Acquisition Partner

BCD Meetings & Events - India