Operations Manager Mindanao

Key Responsibilities

• Oversee the overall operations and performance of assigned pawnshop branches in Mindanao.
• Monitor branch sales, profitability, productivity, and operational targets.
• Supervise and provide direction to Branch Managers and branch teams.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Conduct regular branch visits, operational reviews, and performance monitoring.
• Monitor pawn transactions, cash handling, inventory, security, and branch controls.
• Identify operational issues and implement appropriate corrective actions.
• Review branch reports, KPIs, audit findings, and performance trends.
• Ensure proper implementation of promotions, company programs, and operational initiatives.
• Coordinate with Head Office regarding branch concerns, staffing, compliance, and business requirements.
• Support the recruitment, training, coaching, and performance management of branch personnel.
• Prepare regular management reports and recommendations for improvement.
• Ensure consistent customer service standards across all assigned branches.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.
• At least 5 years of experience in branch operations, preferably in pawnshop, retail, banking, financial services, or a similar industry.
• At least 2–3 years of experience in a supervisory or managerial position overseeing multiple branches.
• Strong knowledge of branch operations, cash management, inventory control, and compliance.
• Experience in conducting branch audits, performance reviews, and operational monitoring.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Highly organized, results-oriented, and capable of managing multiple branches.
• Willing to travel extensively within Mindanao.
• Preferably based in or willing to be assigned within Mindanao.

Key Competencies
Branch Operations Management • Multi-Branch Supervision • Leadership & Coaching • Sales & Target Management • Cash & Inventory Control • Compliance & Risk Management • Audit & Monitoring • Problem Solving • Customer Service • Reporting & Analysis