Operations Manager - Multi Unit F&B

Position Overview

Henri’s Bakery & Deli is looking for an experienced Front of House Retail Operations Manager

to help lead and support the execution of our five retail locations.

This is a hands-on, field-based leadership role focused on developing General Managers, developing future leaders, driving operational consistency, improving performance, and ensuring the Henri’s guest experience is delivered across every location.

The position will also oversee store-level catering execution, while overall company catering strategy and growth remain with the Director of FOH Operations.

Key Responsibilities

• Lead, coach, and develop five General Managers.
• Hold GMs accountable for sales, labor, staffing, service, and operational performance.
• Conduct regular visits to all locations and ensure consistent execution of Henri’s standards.
• Monitor sales, labor, staffing, scheduling, and store performance.
• Ensure excellent customer service and guest experience.
• Maintain standards for bakery and deli case presentation, product availability, cleanliness, and organization.
• Ensure SOPs, food safety, and operating procedures are consistently followed.
• Identify operational issues and ensure timely follow-up and resolution.
• Develop and mentor Shift Leads as future leaders, helping create a strong leadership pipeline for Henri’s.
• Work with GMs to identify high-potential Shift Leads and provide coaching, training, and development opportunities.
• Help establish clear expectations and development plans for Shift Leads preparing for future management roles.
• Support recruiting, training, retention, and leadership development.
• Ensure store-level catering orders are accurate, on time, and executed to company standards.
• Help GMs identify opportunities to grow retail and catering sales.
• Track performance and provide regular updates to the Director of Front of House Operations.
• Support new initiatives, operational improvements, and company-wide projects.

What Success Looks Like

• Strong, accountable General Managers
• A developed pipeline of Shift Leads ready for future leadership opportunities
• Consistent execution across all seven locations
• Improved sales and labor performance
• Excellent customer experience
• Strong product presentation and store standards
• Reliable store-level catering execution
• Well-trained and engaged teams
• Problems identified, addressed, and followed through
• Stores operating successfully without constant intervention

Qualifications

• 5+ years of restaurant, retail, bakery, deli, or hospitality management experience.
• Multi-unit management experience strongly preferred.
• Proven experience leading and developing managers.
• Strong understanding of sales, labor, staffing, and customer service.
• Excellent communication, organization, and follow-through.
• Strong problem-solving and accountability skills.
• Comfortable working in a fast-paced, hands-on environment.
• Ability to travel between all five Henri’s locations.
• Flexible schedule based on business needs.

The Ideal Candidate

We are looking for a leader who:

• Leads by example.
• Develops people and future leaders rather than simply managing tasks.
• Holds high standards while building strong relationships.
• Is highly organized and follows through.
• Uses data to make decisions.
• Is comfortable having difficult conversations.
• Enjoys being in the stores and working directly with teams.
• Takes ownership and gets results.

Henri's Bakery was established in 1929 by Henri Fiscus at the corner of 10th and Peachtree Streets. Henri was born in France to French and German parents. He came to the United States in 1921 after WWI, working in restaurants in New York and Rhode Island before arriving in Atlanta as the opening pastry chef of the Biltmore Hotel. Six years later, his passion for creating gourmet baked goods and for serving others led him to purchase a French bakery in Midtown that would become the original location of Henri's Bakery & Café. Henri became known for his inventive recipes and the attention to detail he paid to his customers' needs and wants. He built a legacy that followed him over the years as Henri's moved to Rhodes Center, Peachtree Palisades, the corner of Peachtree and Piedmont Roads and then to Irby Avenue in 1969.
Henri passed away in 1974, just one day shy of his 80th birthday. It was at this time that his grandchildren committed to carrying on the traditions and original recipes their beloved grandfather had started. The bakery continued to flourish and was named one of the 10 best bakeries in the world by W Magazine in 1976. In 1984, a second location of Henri's opened in Sandy Springs.
In 2016, Henri's great-grandson, Anthony DiNardo purchased Henri's from his aunts, Madeline Leonard, Michelle Teilhaber and Mimi Veerkamps, uncle, Ray Bell and mother, Suzette DiNardo. Along with his sisters, Kim MacBain and Ashlyn DiNardo, he assumed the mantle of this iconic family business, celebrating its past and looking to the future. The following year, the siblings transitioned Henri's Buckhead into its current location at 56 East Andrews Drive and expanded the business to include a third store in Atlanta's Upper Westside neighborhood. This modern, 5,000-square-foot kitchen and retail space houses much of the company's bakery operations.

Pay: $70000.00 - $80000.00 / year

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Referral program
• Employee discount
• Paid training

Job Type: fulltime

Schedule:

• Weekend availability
• Day shift

Education: Associate's degree

Work location: On-site