Operations Manager - Multi Venue

The Grounds Group is looking for an experienced, hands on Operations Manager to oversee three of our venues, leading a team of Venue Managers to deliver exceptional guest experiences, strong commercial performance and operational excellence across the precinct.

This is a genuine leadership role for someone who thrives on ownership. From the numbers behind the business to the people leading it on the floor every day.

What You'll Be Doing:

Leading Our Venues

• Oversee and support Venue Managers across 3 venues in the day-to-day running of their sites
• Remain actively present in venues, staying close to service and operations
• Manage venue maintenance, WHS compliance, audits and walkthroughs
• Work with Bar Managers and Head Chefs on drinks concepts, menus and roll-outs

Driving the Numbers

• Manage departmental CAPEX and ensure rosters are forecast and delivered within budget
• Conduct cost control and P&L analysis across rosters, labour and general operations
• Monitor daily labour and sales, driving performance against targets
• Identify and implement sales initiatives alongside the Creative team and Directors

Leading the Team

• Recruit, onboard, train, coach and manage a team of Venue Managers
• Set clear goals and expectations, with regular one-on-ones and performance reviews
• Roll out in-venue training and drive learning & development across the business
• Lead performance management, including appraisals and, where needed, disciplinary processes

Championing the Guest Experience

• Ensure every guest interaction reflects the highest standard of service
• Oversee resolution of customer complaints, ensuring guests leave satisfied
• Drive customer loyalty through consistent, proactive experience management

What You'll Bring

• Proven experience in a multi-site venue, hospitality management role
• Strong financial acumen. Comfortable owning P&Ls, budgets and labour cost control
• A track record of leading, developing and holding teams accountable
• Excellent communication and relationship-building skills across all levels of a business
• A genuine passion for hospitality and guest experience
• The ability to switch between big picture strategy and hands on, in venue problem solving

Why Join The Grounds Group?

• Lead venues within one of Sydney's most iconic and design-led hospitality brands
• Real autonomy and ownership over your venues and your team
• Work closely with Directors and the Creative team to shape the direction of the business
• Be part of a company that takes pride in its people, its venues and its guests

If you're a driven operator who knows how to balance great hospitality with strong commercial results, we'd love to hear from you.

Reach out to [email protected] or Apply.

*You must have full working rights in Australia - we do not offer sponsorship for this role

*Only those candidates that fit the selection criteria will be contacted