Operations Manager – NDIS & Aged Care

About KI Health

KI Health is a registered NDIS provider delivering high-quality, person-centred support services across Western Australia.

As our organisation continues to grow, we are looking for an experienced and proactive Operations Manager – NDIS & Aged Care to join our team.

This is a hands-on role for someone who understands the NDIS environment and can confidently manage people, systems, compliance and day-to-day operations.

You will work closely with the Director and wider team to ensure our services are delivered efficiently, safely and to a high standard. You will also have the opportunity to contribute to the growth and development of the business.

About the Role

As Operations Manager, you will be responsible for overseeing the day-to-day operations of our NDIS and community care services.

Your key responsibilities will include:

• Oversee and coordinate the day-to-day delivery of NDIS services.
• Manage staff rostering, workforce planning and staffing requirements.
• Support recruitment, onboarding, performance and retention of support workers and other staff.
• Ensure services are delivered in line with participant needs, service agreements and NDIS requirements.
• Maintain and improve operational systems, processes and procedures.
• Monitor compliance with NDIS Practice Standards and other relevant requirements.
• Manage incidents, complaints, corrective actions and continuous improvement activities.
• Maintain accurate participant, staff and operational records.
• Work closely with participants, families, Support Coordinators, carers and allied health professionals.
• Provide guidance and support to staff to ensure a high standard of service delivery.
• Liaise with the internal team regarding timesheets, invoicing, payroll information and participant funding.
• Prepare reports and provide regular operational updates to the Director.
• Identify opportunities to improve services and support business growth within the NDIS and aged care sectors.
• Assist with audits, compliance reviews and implementation of improvement actions.
• Represent KI Health professionally when dealing with participants, families, staff and external stakeholders.

About You

We are looking for someone who is organised, practical and confident in managing people and operations.

To be successful in this role, you will have:

• Previous experience in an operations, management or senior coordination role within the NDIS, disability, aged care or community services sector.
• Minimum 3-4 years' experience working within the NDIS sector, with stronger experience highly regarded.
• A good understanding of the NDIS Practice Standards, compliance requirements and incident management processes.
• Experience managing staff, rostering and workforce requirements.
• Excellent communication and relationship-building skills.
• The ability to communicate professionally with participants, families, Support Coordinators, staff and other stakeholders.
• Strong organisational and administrative skills with excellent attention to detail.
• Confidence using rostering, reporting, participant management and other business systems.
• Strong computer skills, including Microsoft Office.
• The ability to work independently, make sound operational decisions and work effectively as part of a team.
• A proactive approach to identifying problems and finding practical solutions.
• A genuine commitment to providing high-quality, person-centred support.

Additional Requirements

The successful applicant will be required to have, or be willing to obtain:

• NDIS Worker Screening Check.
• Working With Children Check.
• Current First Aid Certificate.
• Current Australian driver's licence.
• Reliable vehicle for work-related travel.

Experience with NDIS audits, quality management systems, incident management, participant plan management and business development will be highly regarded.

Why Join KI Health?

• Full-time or part-time hours
• A mix of office and field work
• Career development in a growing organisation
• Meaningful work that makes a real difference to people's lives
• Salary based on your skills and experience

How to Apply

If you are an experienced NDIS professional who is ready to take the next step in your career and play an important role in the growth of a developing organisation, we would like to hear from you.

Please submit your resume and a brief cover letter outlining your relevant NDIS and operations management experience.

Only applicants with relevant Australian NDIS, disability, aged care or community services experience will be considered.

KI Health is an equal opportunity employer and welcomes applications from people from diverse backgrounds.