Operations Manager (NDIS)

OPERATIONS MANAGER (NDIS)

Who we are:

At RISE Child and Youth Services, we are dedicated to making differences in lives through everyday interactions. The RISE approach builds resilience, empowerment, and stability into the lives of children, young people, young adults and families.

RISE delivers specialist therapeutic Child and Youth Services across the Toowoomba and Darling Downs Region, with a strong focus on relational practice, culture, and care outcomes.

Our model focuses on supporting children experiencing placement instability, working intensively with families, Child Safety, and foster care partners to support safe transitions to family-based care wherever possible.

About the role

We are seeking an Operations Manager (NDIS) to join Rise Child and Youth Services on a full-time basis based in Toowoomba QLD. This is a strategic leadership position that will oversee the operational delivery of our National Disability Insurance Scheme (NDIS) programs and services. You will be responsible for ensuring that all operations run smoothly, efficiently, and in full compliance with NDIS requirements and quality standards. This role is pivotal to the success of our disability support services and will directly impact the quality of care and outcomes for the individuals and families we support.

Key responsibilities

• Build and Maintain SILS, Community and Care programs and Services Streams.
• Oversee the day-to-day operations of NDIS-funded disability support services, ensuring consistent delivery of high-quality person-centered support
• Develop, implement, and maintain operational policies, procedures, and systems that comply with NDIS legislation, quality standards, and organizational requirements
• Manage budgets, financial planning, and resource allocation to ensure cost-effectiveness and sustainable service delivery
• Recruit, train, supervise, and support a team of disability support workers and allied professionals, fostering a culture of excellence and continuous improvement
• Monitor service quality, participant outcomes, and staff performance through data collection, analysis, and regular reviews
• Liaise with participants, families, carers, and external stakeholders to ensure satisfaction and address concerns promptly
• Maintain accurate records and documentation in compliance with NDIS requirements, quality standards, and regulatory obligations
• Identify service gaps and opportunities for improvement, developing and implementing action plans to enhance operational efficiency
• Collaborate with senior leadership to develop strategic plans aligned with organizational goals and participant needs
• Ensure Health, Safety, and Wellbeing compliance, including incident reporting, risk management, and safeguarding protocols

What we're looking for

• Proven experience working within the NDIS or disability support sector, ideally in an operations or management capacity

• Strong understanding of the NDIS legislative framework, Quality Standards, and participant-centered

• Demonstrated experience in managing teams and developing staff through recruitment, training, performance management, and coaching

• Excellent organizational and project management skills with the ability to manage multiple priorities and meet deadlines

• Strong financial acumen and experience in budget management, financial reporting, and resource planning

• Proficiency in using data analysis and reporting tools to drive operational improvements and demonstrate outcomes

• Excellent communication and stakeholder management skills, with the ability to engage effectively with diverse groups

• Knowledge of quality frameworks and compliance requirements relevant to disability support services

• A genuine commitment to person-centered care and the empowerment of people with disability

• Tertiary qualification in business management, health, social services, or a related field is advantageous

What we offer

At Rise Child and Youth Services, we believe in supporting our employees to thrive both professionally and personally. We offer a competitive salary package commensurate with experience and qualifications. Our comprehensive benefits include professional development opportunities, access to training and accreditation programs, and support for career progression within the organization.

We are committed to fostering a positive workplace culture that values work-life balance, with flexible working arrangements where possible. Our team members benefit from a supportive working environment, access to employee assistance programs, and a commitment to health and wellbeing initiatives. We celebrate diversity and encourage applications from all backgrounds.

Our Commitment to our Clients

Our commitment, above all else, is to honor the right to a safe and supportive engagement with all our clients, respecting their individuality. This means we consider and value our clients’ rights, culture, songlines, self-determined identity and all things that enhance their sense of self and wellbeing.

Our Commitment to Diversity & Safety

RISE is proud to be an inclusive and diverse organization. We are dedicated to providing equal opportunities for all employees and fostering a workplace where diverse backgrounds and experiences are valued. We maintain a strong focus on ensuring a safe, welcoming environment for all children, youth and families in our care.

Apply now

If you are a passionate operations professional with NDIS experience and a commitment to delivering exceptional disability support services, we would love to hear from you. Please submit your CV, cover letter, and contact details through our recruitment portal to apply for this exciting opportunity with Rise Child and Youth Services.