Operations Manager - North Shore

About the Opportunity

• Join a stable and well-established organisation in a hands-on Operations Manager role, taking ownership of day-to-day operations across a large-scale, high-volume environment.
• Lead a team of supervisors and operational staff, with responsibility for performance, service delivery, people management and daily operational requirements.
• Oversee fleet availability and allocation, working closely with internal maintenance and support teams to ensure resources are available and operational requirements are met.
• Monitor operational KPIs and performance data, identifying trends, implementing improvements and ensuring service, safety and compliance targets are consistently achieved.
• Manage real-time operational challenges, from staffing and scheduling through to incidents, customer queries and unexpected changes, ensuring issues are resolved quickly and effectively.

What You’ll Bring

• Proven experience in operations, logistics, fleet management or another high-volume operational environment, with experience leading people and managing day-to-day service delivery.
• Strong leadership skills, with the confidence to manage performance, make decisions and take control in a fast-paced environment.
• A highly organised and process-driven approach, with the ability to plan, prioritise competing demands and keep operations running smoothly.
• Strong analytical and problem-solving capability, with confidence interpreting KPIs, identifying trends and using data to drive improved operational outcomes.
• Resilience and composure under pressure, combined with a hands-on approach and the ability to communicate effectively with a broad range of stakeholders.

What’s on Offer

• A genuine opportunity to take ownership of a significant operational environment and make a tangible impact on performance.
• A broad leadership role combining people management, fleet coordination, KPI management, process improvement and daily operational decision-making.
• A stable organisation with long-term operational commitments and a strong focus on service delivery.
• Genuine career progression opportunities for a high-performing leader, with a focus on developing internal talent and future leadership capability.

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Henry Shaw a call on [027 326 7484](tel:027 326 7484) and quote Job ID: 18508 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. 

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