Operations Manager – Office Products

Office National Kalgoorlie has been locally owned for almost 30 years, supporting the businesses that keep the Goldfields working. We’re now looking for an experienced Operations Manager to lead the people and day-to-day performance of our Office Products division.

$100,000–$120,000 + bonus + car | Lead sales, retail & warehouse operations | Kalgoorlie

The opportunity

There’s a big difference between managing the work and leading the people doing it.

We’re looking for someone who understands both.

Our Office Products division brings together walk-in retail, account sales, customer service and warehouse operations. On any given day there are customers needing answers, orders that need to move, sales targets to keep an eye on, priorities competing for attention and a team looking to their manager for clarity and direction.

Your job is to see the bigger picture.

You’ll know what’s happening across the operation, where things are getting stuck and where attention is needed. You’ll ask questions, think through problems and make decisions rather than automatically pushing issues further up the line.

Just as importantly, you’ll build a team that becomes increasingly capable of doing the same.

The job

As Operations Manager – Office Products, you’ll take responsibility for the overall performance of the division, working across sales, retail, customer service and warehouse operations.

You won’t need to personally do everything. In fact, we don’t want you to. Your role is to create clarity around priorities and expectations, make sure the right people own the right things, and coach your team to perform well.

You’ll be responsible for:

• Leading operational performance across retail, account sales and warehouse operations, keeping workflow, priorities, order fulfilment and customer outcomes on track.
• Driving sales and customer performance, monitoring activity and targets, building sales capability and making sure customers receive the level of service they expect from ONK.
• Leading and developing your people, setting clear expectations, providing regular feedback and coaching, addressing issues early and helping employees build the confidence and capability to take greater ownership of their work.

There’ll be problems to solve. Some will be straightforward; others will require you to work out what’s actually causing the issue before deciding what happens next.

That’s a significant part of this role.

You

Office products experience would be useful, but it isn’t what will determine whether you’re successful here.

We’re much more interested in your ability to lead people and operations.

You may have built your experience in retail, sales, warehousing, distribution, customer operations or another environment where there are plenty of moving parts and the quality of leadership has a direct impact on performance.

We’re looking for someone who brings:

• Strong people leadership skills – you can set expectations and hold people accountable while still coaching, developing and adapting your approach to the person in front of you.
• Operational judgement and problem-solving ability – you notice when something isn’t working, ask good questions and can find a practical way forward.
• Commercial awareness – you understand sales performance, customer expectations and operational efficiency, and can keep each in view when making decisions.

You don’t need to have all the answers yourself. You do need to be comfortable making decisions, communicating clearly and helping other people become better at making good decisions too.

Why us?

Office National Kalgoorlie isn’t simply a business operating in the Goldfields. We’ve been part of the local business community for almost three decades.

Many of our customers are other local businesses. You get to know the people you’re working with, understand what they need and see the impact when your team does its job well.

We also believe good people should have room to do good work.

Once you understand the business, you’ll be trusted to lead your area, make decisions and take ownership of the result. You’ll have the opportunity to influence how the operation works, develop the capability of your team and improve the way things are done.

Know your job. Own your work. Keep us in the loop.

That’s the kind of leadership we’re looking for.

How to apply

If you’re an experienced operational leader who enjoys developing people, solving problems and taking responsibility for the result, we’d like to hear from you.

The position offers a base salary of $100,000–$120,000 p.a. + bonus + car.

To apply, please upload your résumé via our external HR Business Partner, The People & Culture Office.

Please do not contact Office National Kalgoorlie directly.

Shortlisting will commence immediately, so if this sounds like your next role, don’t wait to apply.