Operations Manager (OM)

Role Overview

For the right person, this is a once-in-a-lifetime opportunity to do the most meaningful and rewarding work anywhere and learn from highly accomplished leaders.

Our foundation is centered on keeping human contact in charity. We go directly into the most poverty-stricken urban poor communities in search of those in the greatest need of assistance and we deliver it to them—directly. Our operations are fully funded by dedicated corporate partner grants, which cover 100% of our local operational overhead so that public donations pass entirely to the beneficiaries. We emphasize highly disciplined processes, total financial transparency, and strict operational audits to ensure that we never wander from our core mission.

We are looking for an experienced leader with a proven background in people and operational management to lead a lean team of 3-5 field and administrative personnel providing direct financial assistance to marginalized families in the Greater Manila Area. Local proximity to the southern Metro Manila/Muntinlupa hub is highly preferred.

The Job Entails…

• Managing a lean local team of 3-5 employees, including Field Officers, a Communications Officer, community coordinators and caseworkers.
• Owning all operational outcomes end-to-end and ensuring strict regulatory and programmatic results are achieved.
• Overseeing the rigorous scheduling, deployment, and daily accountability of field personnel.
• Maintaining absolute accuracy across all organizational data trackers, compliance documentations, and operational records.
• Developing the local annual operating plan and budget with the assistance of international and local executive management.
• Directing day-to-day operations strictly within established financial plans and corporate governance guidelines.
• Compiling comprehensive operational reports and directly presenting updates to the Board of Trustees, international Directors, and key external stakeholders.
• Managing relationships and coordinating compliance with local government units (LGUs), regulatory bodies, audit partners, and external institutional donors.
• Cultivate and nurture corporate partner relationships, developing programs to grow employee engagement, volunteerism, and involvement.

Work Environment & Schedule Mandate

• Absolute willingness to travel and operate directly within vulnerable urban poor communities and informal settlements.
• High structural flexibility; field deployment schedules can change rapidly due to community emergencies or severe weather conditions.
• Ability to report regularly to the main office hub in southern Metro Manila for ad-hoc alignments and oversight check-ins.
• Strong work ethic and an elevated sense of purpose. The standard schedule demands four long operational days per week and a minimum of one Saturday per month.

Requirements

• Uncompromising personal and professional integrity.
• A fierce ability to get results, organize logistics, manage lean budgets, and track performance metrics.
• Proven capability to establish, grow, and manage relationships with corporate volunteers, high-value donors, and community leaders.