Operations Manager - Onsite Events

As an Operations Manager - Onsite Events , you will lead a team responsible for delivering exceptional event experiences for our clients. This role combines leadership, operational oversight, and client relationship management to ensure all service levels and deliverables are met. You’ll work closely with internal teams and external partners to maintain consistency, compliance, and quality across all event programs. This position requires strong organizational skills, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment.

What You’ll Be Doing

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

What You’ll Bring

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.

Nice To Have

• CMP (Certified Meeting Professional) Certification.
• Prior experience in incentive, association, or corporate event planning.
• Prior experience leading direct reports.
• Background in promoting organizational change and efficiency.

Working Logistics & Things You Should Know

• This is a full time, 40 hours per week, salaried position. Your working hours will flex and adapt to event needs, but they'll generally fall within Monday through Friday, 7:00 AM to 7:00 PM timeframe. Because of the nature of events, occasional work outside these hours, including early mornings, late evenings, and weekends, may be required. Your manager will work with you to ensure your schedule is balanced.
• Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available). While GBus is a valuable employee perk, it should not be relied upon as the sole method of commuting, as it may not accommodate all event schedules.
• The total compensation range for this position is $100,000–$120,000, based on experience and qualifications. Compensation for internal candidates will be reviewed in accordance with our internal compensation practices.
• This role may be located in one of the following locations: Sunnyvale, San Bruno, or Mountain View.