Operations Manager (Op NOVA)

Operations Manager – Op NOVA

Care after Combat

Location: Newark, Nottinghamshire / Hybrid, with national travel
Salary: £42,000
Hours: 37.5
Contract: Permanent
Closing date: Friday 30th October

Interviews: Monday 16th & Tuesday 17th November

Care after Combat is looking for an experienced Operations Manager to lead the operational delivery of our work within Op NOVA, supporting veterans in the justice system across England.

This is a senior operational leadership role with responsibility for service delivery, performance, quality, operational staff and key partner relationships.

You will work closely with our CEO, Deputy Operations Manager, Regional Coordinators and external partners to ensure that Care after Combat’s contribution to Op NOVA is effective, consistent and aligned with contractual and commissioning requirements.

Key responsibilities

• Lead Care after Combat’s operational delivery of the Op NOVA subcontract.
• Line-manage and support the Deputy Operations Manager and provide senior leadership to the wider operational team.
• Monitor service performance, quality and outcomes.
• Use operational data and insight to identify issues and drive continuous improvement.
• Ensure staff are effectively supported, supervised and managed.
• Identify and manage operational risks and escalate concerns where appropriate.
• Produce clear operational reports for senior management, Trustees and external partners.
• Work closely with the Forces Employment Charity, NHS England, HMPPS, partner providers and other statutory and third-sector organisations.
• Support effective deployment of staff and operational resources.
• Represent Care after Combat at meetings, forums, conferences and stakeholder events.
• Contribute to the Senior Management Team and wider organisational planning.

The role works closely with colleagues responsible for business, governance, HR, finance, data protection, information security and corporate systems, while retaining a clear focus on operational service delivery.

About you

You will need to demonstrate:

• Strong experience of leading and managing people, ideally across dispersed or remote teams.
• Experience of working at senior management level.
• Strong operational management skills within a service delivery, casework or support environment.
• Excellent communication, report-writing and presentation skills.
• The ability to build effective relationships with a wide range of stakeholders.
• Experience of monitoring performance and using data to improve services.
• Sound judgement and the ability to manage competing priorities, risk and resource pressures.
• A collaborative and supportive leadership style.
• An understanding of the justice system in England.
• Empathy with veterans and the Armed Forces community.
• Confidence using IT and case-management systems.

Experience within the charity sector, veterans’ services, justice services, commissioned services or contract delivery would be advantageous.

Experience of Salesforce, Outcomes Star or similar systems would also be beneficial.

A full driving licence and access to a vehicle are required due to the travel involved in the role.

Working arrangements

The role is based at our headquarters in Newark, Nottinghamshire, with hybrid working available.

Regular attendance at the Newark office will be required, together with travel across England to support operational staff, attend meetings and represent the charity.

Some evening and weekend work may occasionally be required.

Pre-employment checks

The successful candidate will be required to undergo an Enhanced DBS check and NPPV2 Police Vetting.

How to apply

Please apply with your CV and a supporting statement explaining how your experience and skills meet the requirements of the role.

We reserve the right to close the vacancy early if we receive a sufficient number of suitable applications, so early applications are encouraged.

Care after Combat is committed to equality of opportunity and to creating an inclusive and supportive working environment. We welcome applications from people from all backgrounds and will make reasonable adjustments throughout the recruitment process where required.

Job Type: Full-time

Pay: £42,000.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs
• Free parking
• On-site parking

Work Location: Hybrid remote in Newark-on-Trent NG24 2TN