Operations Manager-Parcel service co at Chennai

**Post: Operation Manager (Chennai)
Industry: Leading Parcel Service / Logistics
Location: Chennai
Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.
Key Responsibilities:

1. Operations Management

• Oversee daily operational locations in Chennai.
• Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.
• Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.
• Coordinate with hubs, branch offices, franchise agents, and ground staff.

2. Franchise Network Management

• Manage, support, and monitor franchise partners.
• Ensure franchise adherence to operational guidelines and business performance targets.
• Conduct regular meetings, audits, and service quality checks.
• Support franchisee onboarding, training, and performance improvement.

3. Team Handling & Staff Management

• Plan workforce allocation, productivity improvement, and performance monitoring.
• Provide training, motivation, and guidance to ensure operational excellence.

4. Business Development & Revenue Growth

• Identify new business opportunities, partner development, and volume growth.
• Work closely with senior management to achieve monthly and annual revenue targets.
• Implement strategies to improve market share and customer base.

5. Travel & Field Operations

• Conduct field audits, client visits, and franchise reviews.

6. MIS, Reporting & Compliance

• Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.
  Key Skills Required:
• Strong leadership and people management skills
• Hands-on experience in logistics/courier/parcel operations
• Excellent communication and franchise management abilities
• Ability to work under pressure and handle large teams
• Strong analytical and problem-solving skills
• Target-driven with strong business acumen
  Qualifications:
• Any Graduate (MBA preferred)
• Minimum 5 years of experience in parcel operations required.
  Salary:
  Maximum gross up to 7 LPA**

If your experience suits our JD,Pl share your updated resume to [email protected]