Operations Manager - Phuket

WHY CARTIER? Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

How You Will Make An Impact As a Maison Ambassador, the Operations Manager supports the Boutique Manager in driving operational excellence and delivering an optimal client experience. This is achieved through effective team management, ensuring high productivity, and maintaining high boutique standards by carefully overseeing all maintenance to consistently reflect the Brand's prestigious image.

Key Responsibilities Boutique Operations & Compliance

• Maximize boutique efficiency through planned staff deployment and scheduling
• Act as a primary operational contact, provide resolution and decisions to ensure smooth daily operations in the boutique
• Manage internal processes by applying comprehensive knowledge of all operational procedures and policies, ensuring strict adherence to security, safety, and compliance requirements
• Partner with relevant stakeholders to prepare pragmatic implementation strategies for operational manual, ensuring its applicability within the boutique
• Lead continuous improvement across the boutique team, enhancing processes and performance
• Support the integration and effective utilization of digital tools or systems to improve efficiency
• Lead projects/initiatives, serving as a key referent for retail operations team

Team Management & People Development

• Provide coaching and guidance on operational practices, enabling the team to excel in daily tasks
• Lead on the sales floor, ensuring regular engagement with team and clients
• Foster a culture where continuous improvement is celebrated and team’s well-being is prioritized
• Drive continuous team growth by assessing skill sets, and partner with Retail Coaches in implementing learning and development priorities to bridge gaps and enhance performance

Stock Management & Flows

• Systematically manage all operational assets, inventory, and supplies, driving efficient back-of-house execution
• Implement robust loss prevention strategies and enforce strict team adherence to all internal policies and external regulations
• Oversee reservations, manage repairs and spare parts and monitor in-transit reports to proactively address exceptions

KEY COMPETENCIES

• Bachelor’s degree (any field) with at least 3 years of experience in Retail Management roles
• Experience in Luxury Retail is a strong advantage
• Demonstrate knowledge of retail or store operations management
• Solid understanding of boutique operations and workflow; and able to exercise good judgement with tactful decision making
• Passion for luxury watch and jewelry
• Strong analytical skills, self-driven for excellence and meticulous
• Able to understand and synthesize business and market intelligence
• Fluent in English and Thai. Proficiency in Mandarin and/or Russian an added advantage
• Flexibility to work retail hours, including evenings and weekends