Operations Manager - PPMS

Job highlights

• Educational Qualification . Any Graduate Degree (Mandatory) .

• Minimum 4+ years in Operations and Team Handling .

• Experience in Retail,FMCG,or QSR industries preferred . Key Skills . Delegation and Team Management .

• Experience . .

• Ensure all KPIs are met at regional and zonal levels across channels.

• Implement and maintain SOPs as per client and company requirements.

• Review and cross-verify MIS reports ; identify gaps and take corrective measures.

• Drive process improvements and introduce new initiatives for operational excellence.

• Conduct regular review meetings with the team and client as per defined cadence.

• Monitor, evaluate, and guide the regional operations team.

• Share operational updates and feedback with senior management.

• Execute training programs to strengthen merchandising delivery models.

• Ensure merchandisers and supervisors are trained and perform as per set standards.

• Oversee On-the-Job Training (OJT) for promoters and merchandisers.

• Collaborate with company teams, stores, and clients to meet project goals.

• Coordinate with local Client Managers to resolve operational and availability issues.

• Escalate store-level issues to respective stakeholders and ensure resolution.

• Communicate stock level updates to client managers promptly.

• Perform any other duties assigned by management from time to time. Educational Qualification - Any Graduate Degree (Mandatory)

• Experience

• Minimum 4+ years in Operations and Team Handling

• Experience in Retail, FMCG, or QSR industries preferred Key Skills - Delegation and Team Management

• Client Relationship Management

• Conflict Resolution and Problem Solving

• Training and Development

• Strong Technical and Professional Competence Core Competencies (Behavioural Skills) - High Level of Motivation and Initiative

• Strong Communication and Interpersonal Skills

• Ability to Build Positive Work Relationships

• Focus on Team Development and Mentorship

• Result-Oriented and Process-Driven