Operations Manager (Proctoring)

Manager Operations & Proctoring

Saber Technologies Private Limited

https://sabertechs.com/

We are looking for a professional Operations Manager to coordinate and oversee our organizations operations.

An Operations Manager ensures everything runs smoothly from one day to the next. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.

(Will have to visit client office at Gurugram location once or twice in a week as per the requirement)

Location: Dwarka (Work from office)

Work timings: Day Rotational Shifts

Working days: 6 Days Rotational offs

KEY Responsibilities

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service
• Work into invigilation/ proctoring/ examining.
• Handle a team of proctors of more than 50+ employees.

Proctoring Management:

• Lead, mentor, and manage a team of proctors, providing guidance, training, and ongoing support.
• Delegate tasks and responsibilities effectively to ensure smooth daily operations.
• Conduct regular team meetings and performance reviews to maintain team motivation and effectiveness.
• Develop and implement team schedules to ensure adequate staffing for all exam sessions.
• Foster a collaborative, inclusive, and productive work environment.

Proctoring Operations:

• Oversee the day-to-day proctoring process, ensuring that all exams are conducted in accordance with the institution’s or organization’s rules, regulations, and policies.
• Monitor exam sessions and ensure proctors are following protocols for identity verification, rule enforcement, and incident reporting.
• Handle escalated issues related to academic integrity, technical difficulties, or candidate disputes during exams.
• Coordinate with internal teams (e.g., IT, customer support) to resolve any technical or operational challenges promptly.

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Requirements and skills

• Proven work experience as Operations Manager.
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills
• Degree in Business, Operations Management or related field