Operations manager (Soft Service)- PMS

Team: Management

Key Accountabilities

Operations Management

• 100% SOP implementation
• Full usage of Crest View, Crest Connect and La Circle apps
• Review meeting with all PMs/APMs on a weekly/fortnightly basis followed by a property round
• Monthly briefing with all PMS staff on site to improve employee satisfaction and engagement
• Attendance and bills to be submitted before the deadline
• Collection follow ups to be done regularly to ensure a positive cash flow
• Internal audit score for all sites to be >90% average for the year

Customer Satisfaction

• Create pending issues file and share with society members monthly
• Maintain a professional working relationship with the chairman and secretary for quick problem resolution and minimize escalations
• Ensure customer feedback is collected regularly, and the score is >4

Liasioning

• Liase with HR to resolve employee grievances and close recruitment in a timely manner
• Liase with Procurement for vendor related matters
• Ensure basic training at sites is conducted regularly and attendance is maintained
• Coordinate with Finance for petty cash and billing related issues

Attitude

Integrity, punctuality, team player, positive attitude, creative thinking, high energy, growth mindset

Key Personality Attributes (Skills)

Time and Task management, effective delegation, quick decision making, problem resolution, keen listener and negotiator, professional grooming and conduct, able to set accountability, demonstrates ability to indulge in difficult conversations and take tough decisions