Operations Manager (Solar/Energy Campaign)

About the role

The Operations Manager ensures client satisfaction by overseeing the operations of assigned lines of business in a way that drives employee engagement while achieving program-wide financial goals. This role operates in alignment with the organization's mission, vision, and core values. The Operations Manager reports to the Director of Operations.

Key responsibilities

• Draft and/or review role definitions for all positions under management on a quarterly basis to set and communicate expectations
• Conduct leadership training for new leaders and regularly reinforce leadership principles with all leaders under management
• Design and promote high-visibility key performance indicator (KPI) reports to monitor progress toward program goals for both production and supervisory staff
• Update the People Analyzer (or equivalent performance tracking tool) for direct reports on a weekly basis
• Conduct a weekly team meeting with direct report leaders to review production results, perform root cause analysis and resolve issues, and identify opportunities to recognize strong performance
• Conduct a weekly one-on-one meeting with each direct report to review team progress, ensure alignment of expectations, and assess and improve job satisfaction
• Conduct a weekly coaching session with each direct report leader to enhance leadership capabilities and ensure adherence to standard coaching practices
• Oversee the selection of new hires and internal promotions through interviews and/or review of recorded interviews
• Conduct weekly quality calibration meetings with clients for programs under management and take ownership of resolving identified findings
• Handle client requests and escalations in a timely and professional manner

About you

• Promote and embody core values such as customer focus, accountability, integrity, continuous improvement, and well-being