Operations Manager-Technical Service

Designation: Operations Manager

Department: Client Experience & Operations

Key Roles & Responsibilities:

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to a high-class industry standard.
• Ensure all services are performed as per Standard Service Specifications.
• Manage the budget efficiently and yield cost savings where possible without compromising the quality of service.
• Maintain site accommodation and services, through contractors and direct labour, in the most cost-effective way.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Ensures that all client deliverables are submitted in a timely manner.
• Ensures that entire staff maintains a critical eye on all aspects of Property physical care
• Formulate strategic directions towards effective management of Property operation.
• Provides suitable business controls & administer policies/ processes / procedures.
• Advise management on budgeting (Operational / revenue).
• Monitor SLA’s & KPI’s towards effective service delivery
• Ensure that company policies and procedures are consistently applied to required standards.
• Oversee budget, billing & ensure that timescales are met and review accounting information to ensure accuracy.
• Ensure Health & Safety regulations are adhered to, and that General and Fire risk assessment recommendations are implemented across the team.
• Facilitate learning and development for all the team members of the department.
• Streamlining processes and resources available for the project to achieve desired outputs within deadlines.
• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service targets.
• Coordinating activities for the identification of training needs of employees for upgrading their technical skills.