Operations Manager - Telco Network Services

Role purpose:

The role is to liaise with customer leadership, attend key meetings, and resolve critical bottlenecks in program delivery. The program occupies a senior position with overall accountability for people management in the Service Design, Delivery & Operations NOC functions.

Key responsibilities

• Lead multiple delivery/project teams, managing targets, and ensuring the team's processes and tasks are conducted efficiently
• Institute a professional working relationship with staff, leaders, and counterparts
• Build partnerships and liaise with team leaders across functions to determine the client's services, delivery criteria, and solutions for issues that may arise
• Coordinate with various people functions of HR, Recruitment, Finance, and training to ensure continuous assessment and retaining of talent and fulfillment of the right skills
• Maintain and run an effective communication model for regular project reporting reviews and QBRs of various Service Delivery domains
• Execute regular team-building activities
• Manage research, prepare, and present Weekly and month-end reports
• Line up meetings with team leaders and supervisors
• Prepare and update the Organizational Chart
• Monitor and review current labor and escalate if there is a need to expand or balance it out within teams

Requirements

• Total 8+ years of telecom networking experience in Large Telecom organization managing multiple project team as part of People management
• At least 3+ Years of working experience as a Project Manager /Team leader
• Adept at analyzing complex situations, identifying problems, and proposing effective solutions
• Sound knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals
• Exceptionally good understanding of Telecom Delivery operations and project management
• Experience in MS Office, MS Visio, and MS Dynamics platforms and direct experience in MIS reports generation
• Experience on Invoicing process (added advantage)