Operations Manager (Voice / Chat process)

eClerx is hiring for international Voice & Chat process

Designation: Operations Manager (Voice / Chat)

Job location: Pune

Shift : US shift

Required Skills:

• 12+ years of experience in BPO/Customer Operations.

• Minimum 8+ years in a leadership role managing Operations Managers and large teams.

• Strong telecom process experience is mandatory.

• Must have managed International Voice and Chat Operations supporting Telecom customers.

• Experience in handling Telecom processes such as:

• Wireless/Mobility Support

• Broadband & Fixed Line Services

• Technical Support

• Billing & Collections

• Customer Care & Retention

• Order Management & Provisioning

• Proven experience managing teams of 100+ FTEs.

Interested candidate can share their resumes on [email protected] or whatsapp their resume on +91 - 9356469380 .