Operations Manager (Warehouse)

The Warehouse Operations Manager is responsible for overall warehouse operations, ensuring safe, efficient, and cost‑effective delivery of services to customers. This role leads site teams, drives performance against KPIs, ensures compliance with DHL standards, and continuously improves productivity, quality, and customer satisfaction.

Responsibilities:

• Manage day‑to‑day warehouse operations (inbound, outbound, inventory, etc.).
• Lead and develop operations supervisors and staff.
• Ensure achievement of customer SLAs and KPIs (productivity, inventory accuracy etc.).
• Plan manpower, space, and equipment to meet volume and peak requirements.
• Drive continuous improvement programs (Lean / Kaizen / productivity initiatives).
• Ensure compliance with safety, security, quality, and DHL policies.
• Monitor operational costs and support budget and cost‑saving initiatives.
• Coordinate with cross-functional teams including customer.
• Support new customer onboarding, system go‑lives, and operational changes.
• Prepare and present operational reports and performance reviews.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain, Engineering, Business, or related field.
• Solid experience in warehouse or logistics operations, with management experience.
• Strong understanding of warehouse processes and KPIs.
• Experience managing large teams and multiple shifts.
• Knowledge of WMS and warehouse systems.
• Strong leadership, planning, and decision‑making skills.
• Good communication and customer management skills.
• Willing to work in a fast‑paced environment.
• Willing to be assigned in LISP Cabuyao Laguna (onsite).