Operations Manager (Water Park & Resort)

The Operations Manager is responsible for supporting the daily operations of the resort, ensuring a high level of guest satisfaction, and managing a team of staff members.

This role Operations Manager in overseeing all departments, including front desk, housekeeping, maintenance, food and beverage, and guest services. The Assistant Manager is a key part of ensuring the smooth running of the resort while providing excellent service and upholding the resort’s standards.

Key Responsibilities

• Manage the complete day-to-day operations of the water park and 15-room accommodation facility.
• Ensure all rides, slides, pools, changing rooms, washrooms, guest areas and facilities are operational and well maintained.
• Ensure strict implementation of safety procedures, SOPs and emergency protocols.
• Supervise and coordinate lifeguards, housekeeping, maintenance, security, front office, F&B and other operational teams.
• Prepare staff duty rosters and ensure adequate manpower during weekends, holidays and peak periods.
• Conduct daily operational, safety and facility inspections.
• Ensure proper water quality, hygiene, cleanliness and sanitation standards.
• Oversee all 15 guest rooms, including room readiness, cleanliness, maintenance and guest service.
• Coordinate with housekeeping and maintenance teams to ensure rooms and common areas are maintained to a high standard.
• Handle guest complaints and ensure prompt and professional resolution.
• Monitor guest feedback and implement improvements to enhance customer satisfaction.
• Coordinate preventive and corrective maintenance of rides, pools, pumps, filtration systems, water treatment systems, rooms and other facilities.
• Ensure timely resolution of operational breakdowns and minimize downtime.
• Coordinate with F&B, ticketing, reservations, security and other departments for smooth guest operations.
• Monitor staff attendance, performance, discipline, grooming and productivity.
• Conduct regular staff briefings, training and safety meetings.
• Monitor operational expenses and identify opportunities for cost control and efficiency.
• Maintain daily and monthly operational reports covering park footfall, room occupancy, incidents, complaints, maintenance and staffing.
• Manage emergency situations effectively and ensure proper incident reporting.
• Ensure compliance with applicable safety, hygiene, health and statutory requirements.
• Work closely with senior management to achieve operational, service and business targets.

Location: Mansar, Maharashtra

Education: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office.

Experience: 5 to 7 years (Required)

Language:

English (Required)

Hindi (Required)

Marathi (Required)

Pay: ₹3,00,000 - ₹7,20,000 per year

Interested candidates should submit their resume or cover letter to

· [email protected]

· Speak with the employer- 9156793321

Job Type: Full-time

Pay: ₹360,000.00 - ₹720,000.00 per year

Benefits:

• Cell phone reimbursement

Work Location: In person