Operations Manager - Workforce Accommodation

Full-time Travel to sites required

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Own end-to-end management of Tikaana accommodation facilities - operations, residents, housekeeping, food, safety, staff, and vendors - and deliver a high-quality living experience.

Key Responsibilities

Facility Operations

• Oversee daily operations of workforce accommodation facilities
• Ensure cleanliness, hygiene, maintenance, and operational readiness of all properties
• Monitor occupancy levels, room allocation, and bed utilization
• Conduct regular inspections of rooms, washrooms, kitchens, dining areas, and common spaces

Resident Experience

• Ensure residents have a safe, comfortable, and dignified living experience
• Handle resident grievances and resolve issues promptly
• Maintain discipline and adherence to facility rules
• Build strong relationships with residents and client HR/admin teams

Team Management

• Manage site supervisors, housekeeping staff, wardens, security personnel, and support teams
• Create duty rosters and monitor attendance and productivity
• Train staff on SOPs, hygiene standards, emergency protocols, and resident interaction

Vendor Service Coordination

• Coordinate with food vendors, housekeeping agencies, maintenance vendors, and transportation providers
• Monitor service quality and vendor performance
• Ensure timely procurement of operational supplies and consumables

Safety Compliance

• Ensure adherence to fire safety, health, hygiene, and statutory compliance standards
• Conduct regular safety drills and inspections
• Maintain records related to occupancy, incidents, visitor logs, and audits

Technology Reporting

• Use Tikaana operational systems for occupancy tracking, issue management, and reporting
• Prepare daily, weekly, and monthly operational reports
• Track operational KPIs including occupancy, complaints, maintenance turnaround time, and resident satisfaction

Client Coordination

• Act as the primary operational point of contact for client companies
• Support onboarding of new workers and facilities
• Ensure SLA adherence and operational excellence

Required Qualifications

• Bachelors degree in Operations, Hospitality, Facility Management, Business Administration, or related field
• 4-10 years of experience in operations, facility management, hospitality, hostel management, co-living, worker accommodation, or related industries
• Strong people management and vendor coordination skills
• Ability to manage multiple sites and teams
• Good communication and problem-solving skills
• Comfortable working in dynamic, fast-paced operational environments

Preferred Experience

• Experience managing hostels, labor camps, staff accommodation, co-living, student housing, hotels, or large residential facilities
• Experience handling blue-collar workforce environments
• Familiarity with compliance, safety, and facility operations
• Experience with ERP/property management systems is an advantage

Key Skills

Operations Management Team Leadership Facility Management Vendor Management Resident Relations Crisis Handling Reporting MIS Process Orientation Problem Solving Execution Excellence

What Success Looks Like

• High occupancy and operational efficiency
• Strong resident satisfaction
• Low complaint resolution time
• Well-maintained and compliant facilities
• Strong coordination with client companies
• Smooth day-to-day site execution

Why Join Tikaana

• Opportunity to build a category-defining company
• High ownership and growth potential
• Mission-driven work with real social impact
• Fast-growing startup environment
• Chance to improve the lives of Indias workforce at scale

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.