Operations Manager/Account Manager

We are looking for an experienced Operations Manager to oversee daily operations, recruitment, onboarding, client management, and process improvements. The ideal candidate is highly organized, process-driven, and confident in working with US-based clients across different time zones.

Key Responsibilities

• Manage end-to-end operations, including recruitment, onboarding, and ongoing team management.

• Develop, implement, and maintain Standard Operating Procedures (SOPs).

• Oversee daily operations, team performance, and KPI tracking.

• Conduct initial interviews for Virtual Assistant (VA) candidates for Legal Practice Flow.

• Coordinate regularly with partners and internal stakeholders.

• Attend client meetings and interviews as the primary operations representative.

• Conduct weekly check-ins and performance reviews with VAs.

• Manage client onboarding and client-facing operational processes.

• Ensure smooth communication and coordination with US-based clients across different time zones.

• Drive operational efficiency through process improvements and best practices.

Ideal Candidate

• Proven experience as an Operations Manager or in a similar leadership role.

• Strong background in operations management, process improvement, and team leadership.

• Experience managing end-to-end recruitment and onboarding processes.

• Excellent verbal and written English communication skills.

• Comfortable interacting with US-based clients and working across multiple time zones.

• Strong leadership, organizational, and problem-solving abilities.

• Knowledge of CRM platforms and operational management tools.

• Experience creating, documenting, and improving business processes and SOPs.

• Legal industry experience is not required, but candidates with operations experience are highly preferred.

• Willing to work onsite (preferred).

Preferred Qualifications

• Experience managing remote teams or Virtual Assistants.

• Ability to analyze KPIs and implement performance improvement initiatives.

• Strong client relationship management skills.

• Highly proactive, detail-oriented, and capable of handling multiple priorities in a fast-paced environment.