Operations Manager/Administrator

• Oversee and manage day-to-day hospital operations to ensure smooth functioning of all departments.
• Ensure efficient utilization of hospital resources including manpower, equipment, and infrastructure.
• Coordinate with clinical and non-clinical departments (ICU, OT, Nursing, Billing, Pharmacy, Housekeeping, etc.) for seamless operations.
• Implement and monitor standard operating procedures (SOPs) across all departments.
• Ensure compliance with NABH standards and other regulatory requirements.
• Monitor patient flow management from admission to discharge to reduce waiting time and improve patient experience.
• Supervise front office, billing, and insurance processes including TPA coordination and claim settlements.
• Ensure quality control and patient safety protocols are maintained at all times.
• Handle grievance redressal for patients and attendants in a professional and timely manner.
• Prepare and analyze operational reports, MIS, and KPIs for performance evaluation.
• Work closely with HR to ensure adequate staffing, duty rosters, and manpower planning.
• Monitor and control operational costs and budgets without compromising service quality.
• Oversee vendor management and procurement processes for hospital supplies and services.
• Ensure proper functioning and maintenance of biomedical equipment and facilities.
• Conduct regular audits and inspections (clinical, administrative, safety, infection control).
• Drive process improvement initiatives to enhance efficiency and service delivery.
• Ensure adherence to infection control policies and biomedical waste management protocols.
• Coordinate during emergency situations, disaster management, and code responses.
• Support hospital management in strategic planning and expansion activities.
• Lead and motivate teams to maintain a high standard of discipline, professionalism, and patient-centric care.

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹100,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person