Operations Manager/Supervisor

Key Responsibilities

• Provides leadership, coaching, and process improvement initiatives to all franchisees
• Works closely with Franchise Managing Directors and branch managers
• Ensures compliance with corporate and regulatory procedures (Pilferage, Fraud Prevention, etc.) by implementing and monitoring operational processes
• Manages and directs the franchise retail stores closely
• Ensures efficient delivery of products and services to the Franchise Retail operation.
• Implements franchisor’s policies and procedures.
• Familiar with complex POS and inventory system, practices, and procedures.
• Provide continuous improvement to the quality and service of Franchise stores.
• Maintain a positive relationship with Franchisees, store managers, suppliers, and contractors
• Ensure that all reporting & control procedures in operations, customer service, store staff hygiene & cleanliness rules, store maintenance, & general administration are completed & in place in accordance with the Franchisor’s policy & branch operation manual.
• Ensure that all branches will be able to achieve high sales and quality service standards
• Monitor Labor issues and store reports, manpower scheduling, and productivity.
• Coordinate with the Planning and Construction department for new stores.

Technical Knowledge & Competency

• Problem Solving and Decision Making Skills, Training Skills
• Energetic, creative, Team Player, customer-driven, and guest-focused.
• Financial and Analytical Skills
• Leadership Skills
• Good Planning and Organizing Skills
• Ability to work in a multi-task environment

Education Bachelor's or Master's Degree in Business Administration, Economics, Commerce, Management, Marketing