Operations Officer, Business Transformation

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay

Language: English & Cantonese

What you’ll do

• Plan and execute strategic business operations projects, such as process/performance improvement, change management, continuous improvement activities, etc.
• Develop, implement, and maintain project management methodologies, standards, and best practices across the organization
• Engage with various stakeholders to identify process deficiencies, and implement change management methodologies to standardize and eliminate bottlenecks
• Monitor key KPIs (efficiency, cost savings, workforce numbers, etc.) and develop gap closing measures
• Prepare and present regular project status reports to senior management and stakeholders
• Provide miscellaneous support and lead ad-hoc projects to the Operations Performance department

Key qualifications

• Bachelor’s degree in supply chain management, engineering, logistics, and/or business administration or relevant fields/work experience
• Minimum 1 to 4 years' solid experience in operations, performance improvement, project/program management, consulting, and/or general business analyst functions from a sizeable organization
• Strong interpersonal and communication skills; able to articulate key points succinctly and clearly, while influencing various internal and external stakeholders
• Comfortable navigating ambiguity, while maintaining momentum and discipline
• Candidates with more experience may be considered for a senior position

Personal skills you excel

• Proficient communication in English and Cantonese in both written and spoken forms
• Fully proficient in Microsoft Excel, and comfortable with figures (collecting, analyzing and interpreting data); Microsoft PowerPoint adequacy a strong plus.
• Strong project management skills and analytical mindset
• Ability to negotiate and sustain professional relationships
• Able to work independently under high pressure in a matrix organization

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.