Operations Officer

Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLLC application process. If you require to submit additional information to support your application, please upload this under supporting documents.

Internal applicants must apply via Opportunity Marketplace.

Job Description

Location: Hamilton Palace Sports Grounds, Motehill, Hamilton

Hours: 37 hours per week

Shift Pattern: 3 week shift rota with a requirement to cover backshift and weekend working to suit business needs.

Salary/Hourly Rate: £44,641 - £45,625 per annum

Duration: Fixed Term until 31st March 2028

South Lanarkshire Leisure and Culture is seeking an enthusiastic and motivated Operations Officer to join our Operations and Estates team. This is an exciting opportunity to play a key role in managing the day-to-day operations of our Outdoor Recreation Service, ensuring high standards of customer service and compliance with health and safety legislation.

What you’ll do :

Lead and manage staff to deliver excellent customer experiences.

Oversee health and safety compliance and operational standards.

Programme activities and events to meet community needs.

Manage local budgets, control expenditure, and maximise income.

Act as Duty Manager and contribute to organisational projects. (shift and weekend working will be required to support business needs)

What we’re looking for:

Experience in a compliance environment.

Strong leadership and interpersonal skills with a positive, “can-do” attitude.

Ability to multi-task in a fast-paced environment and deliver results.

Why join us?

You’ll be part of a supportive team that values collaboration, innovation, and continuous improvement. We offer opportunities for development and the chance to make a real difference in your community.

Application Questions

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents

• Describe a time when you successfully managed a team to deliver excellent customer service in a busy environment. What was your approach and what was the outcome?

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online - All correspondence will be via your email address

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Any candidate canvassing elected members or employees, either directly or indirectly, in relation to recruitment, will immediately be disqualified.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of twelve months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Inclusion statement

South Lanarkshire Leisure and Culture is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

As proud holders of the UK Armed Forces Covenant Gold Award, South Lanarkshire Leisure and Culture is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile.

As an employee of South Lanarkshire Leisure and Culture SCIO, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave which will be calculated into hours on commencement of the role.
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts – including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

About Us: South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town.

Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper.

We will achieve this through three key interrelated themes:

• People - skills, learning and employability
• Place - physical infrastructure and place
• Business - business development and growth