Operations Officer

Operations Officer

Fulltime | Alexandria

Lending Association is a respected national mortgage brokerage with strong industry reach, an outstanding reputation, and a deep wealth of lending knowledge. While well‑established, we never stand still, continuing to grow through expertise, service excellence and long‑term client relationships.

This is an exciting opportunity for an organised and detail-oriented professional to join our team as an Operations Officer. You'll work closely with stakeholders across the business to support operational activities, improve processes, and help create a seamless experience for both employees and customers.

If you're highly organised, enjoy creating structure and take pride in delivering exceptional administrative and operational support, we'd love to hear from you 😊

About the Role

Operational Support & Stakeholder Engagement

• Support the smooth day-to-day running of the business and office
• Coordinate operational processes, systems and workflows
• Build strong relationships across the business and provide responsive support to staff
• Identify and implement process improvements to enhance efficiency
• Maintain accurate records, documentation and operational registers
• Assist with the development of policies, procedures and process documentation
• Support staff onboarding, training and adoption of operational systems
• Monitor workflows and help resolve operational issues as they arise

Process Improvement

• Assist with business improvement projects and operational initiatives
• Support the testing, implementation and enhancement of systems, workflows and technology solutions
• Contribute to continuous improvement initiatives that support business objectives and growth

Reporting & Administration

• Prepare operational reports, dashboards and management information
• Maintain data integrity across business systems and databases
• Manage document control, filing and record-keeping requirements

About You

To be successful in this role, you will demonstrate:

• Previous experience (1-2 years) in an operations, administration, business support or similar role
• Strong organisational and time management skills
• Exceptional attention to detail and accuracy
• Excellent written and verbal communication skills
• Intermediate to advanced Microsoft Office skills, particularly Excel
• The ability to manage competing priorities and work to deadlines
• Strong analytical thinking and problem-solving capabilities
• The ability to work autonomously while contributing positively within a team environment
• Previous experience within the lending, finance or mortgage broking industry (preferred)

Why Join Us?

• Be part of a collaborative and supportive team
• Opportunity to contribute to meaningful business improvement initiatives
• Diverse role with exposure across multiple areas of the business
• Ongoing opportunities for professional development and growth
• A culture that values initiative, innovation and continuous improvement
• On-site gym AND a fully stocked snack cupboard! Confidential wellbeing support through our Employee Assistance Program (EAP) and 2 x Wellness days per year

Ready to make your mark? We'd love to hear from you!

(We only contact successful candidates; however, we appreciate your interest 😊**)**