Operations Officer

Job Title: Operations Officer

Location: Lagos

Industry: Advertising

Job Role

The Operations Officer will support the smooth and efficient day-to-day operations of the agency by coordinating internal activities, monitoring tasks and timelines, maintaining operational processes, and ensuring teams have the information and resources required to deliver their responsibilities effectively.

Responsibilities:

• Support the day-to-day operations of the agency and ensure assigned activities are properly coordinated.
• Coordinate and follow up with different departments to ensure tasks and deliverables are completed on time.
• Track projects, deadlines, meetings, assignments, and other operational commitments.
• Maintain and update internal trackers, reports, schedules, and operational records.
• Assist in developing and maintaining efficient workflows and standard operating procedures.
• Monitor adherence to established processes and escalate issues or delays to management.
• Follow up on outstanding tasks and ensure action points from meetings are implemented.
• Support communication and coordination between Business, Strategy, Creative, Digital, Media, HR, and Finance teams.
• Assist in coordinating internal meetings, team activities, and operational requirements.
• Identify recurring operational challenges and suggest practical solutions.
• Prepare basic operational reports and provide updates to management on ongoing activities.
• Maintain accurate documentation, files, databases, and internal records.
• Support the implementation of company policies, procedures, and operational standards.

Requirements:

• First degree from a reputable tertiary institution.
• 1–3 years of relevant experience in operations, administration, project coordination, or a similar role.
• Previous experience in an advertising, creative, media, marketing, or professional services environment is an advantage.
• Strong organisational and coordination skills.
• Good communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in Google Workspace and/or Microsoft Office.
• Ability to use task/project management tools is an advantage.
• Ability to work independently while collaborating effectively with different teams.

Performance Expectations:

• Ensure assigned operational tasks and follow-ups are completed within agreed timelines.
• Maintain accurate and up-to-date operational trackers, records, and reports.
• Ensure action points from meetings are properly documented and followed up.
• Support timely coordination and communication across departments.
• Escalate operational delays, resource gaps, and recurring issues promptly.
• Support consistent adherence to approved company processes and procedures.

Job Type: Full-time

Pay: ₦120,000.00 per month

Work Location: In person