Operations officer

PPCnSEO Co., Ltd, a subsidiary of Voova Group, has been promoted by the BOI (Board of Investment of Thailand). We are proud to have a diverse, multinational team with expertise in digital marketing, software, and customer service across global markets including the UK, USA, Australia, New Zealand, Southeast Asia, and South Africa.

Role Description

As an Operations Officer, you will play a key role in ensuring a seamless customer experience — from booking through to the completion of travel.

Key Resposibilities

• Manage customer bookings and ensure all requirements are met
• Coordinate with transport operators and internal teams
• Monitor service delivery and resolve any issues promptly
• Maintain high standards of customer service throughout the journey
• Handle communication with clients in a professional and timely manner

Qualifications

• Minimum Bachelor’s degree (BBA or related field is highly preferred)
• Minimum 5 years’ experience in customer service
• Strong computer literacy
• Ability to work calmly under pressure
• Proactive, outgoing, and enthusiastic personality
• Excellent written and spoken English (clear and understandable accent required)
• Strong teamwork skills
• Available to start immediately