Operations Onboarding Executive

Summary

As a core member of the TRUST platform’s operations team, you will be responsible for maintaining data integrity and optimizing the client onboarding journey. We are seeking a detail-oriented professional with a global mindset and the ability to start immediately. You will play a key role in supporting our global expansion within the FinTech sector, enhancing both client trust and operational excellence.

Key Responsibilities

• End-to-End Onboarding Management: Oversee the full client onboarding lifecycle, providing professional support to resolve complexities and ensure a seamless transition for new clients.

• Compliance & Risk Mitigation (KYC/AML): Conduct rigorous reviews of onboarding documentation to ensure full alignment with internal policies and regulatory standards (including AML/KYC). Proactively follow up on missing or non-compliant information.

• Data Integrity & Management: Execute precise data entry and system updates to ensure all database records remain accurate, complete, and synchronized in real-time.

• Stakeholder Coordination: Liaise closely with Technology, Compliance, and external institutions to resolve operational bottlenecks and continuously improve standard operating procedures.

• General Operational Support: Assist in the day-to-day administration of the trust platform and contribute to ad-hoc operational projects as assigned by management.

Requirements

• Academic Background: Degree, Higher Diploma, or Associate Degree in any discipline.

• Professional Experience: 1–3 years of experience in Operations, Client Onboarding, or a related function within FinTech, Banking, Investment, or Trust Services.

• Core Competencies:

• Exceptional attention to detail with high data sensitivity.

• Strong organizational skills with the ability to manage time effectively and meet tight deadlines.

• Ability to work independently in a fast-paced environment with a proactive approach to problem-solving.

• Language & Global Vision:

• Excellent command of written and spoken English and Chinese (Proficiency in Mandarin is a significant advantage).

• Prior experience in international markets, cross-border operations, or multicultural environments is highly preferred.

Immediate availability is highly preferred.

Business formal dressing is required.

Benefits:

• Five working days a week; 10:00 AM - 6:00 PM
• Birthday leave
• Fringe benefits including: Annual Leave, Study Leave, Examination Leave, Trainings, Double Pay and Discretionary bonus
• Supportive working atmosphere
• Stable and friendly working environment
• Career development opportunities