Operations Process Analyst

Description

At US Software Solutions, we turn complex business challenges into smart, scalable technology. With a strong focus on the US market, we partner with organizations operating in fast-moving, operationally complex industries where technology plays a critical role in driving efficiency, visibility, and growth.

Our work spans sectors including telecommunications and fiber infrastructure, power and energy, gas, wireless, water, construction, fulfillment and logistics, and data centers. We bring together technology expertise, business understanding and an entrepreneurial mindset. We value people who take ownership, challenge the status quo, and want to build solutions that make a measurable difference

The Process Analyst plays a key role in driving consistency and reinforcing the company’s operational foundation. This position drives compliance to company-wide processes and policies. Reporting to the Director of Business Process and Organization Excellence. The Process Analyst assists in mapping existing workflows, identifying gaps, and establishing standardized procedures. The Process Analyst develops and deploys data collection and analysis methodologies to surface non-compliance with procedures and policies.

This is a strategic role that requires a strong understanding of how the business functions. The ideal candidate will have experience in both process development and data analytics /compliance monitoring

Key Responsibilities

• Process Compliance Monitoring: Develop, deploy, and oversee robust methodologies and auditing tools to monitor adherence to company policies and identify areas of non-compliance.
• Root Cause & Gap Analysis: Utilize insights from compliance reviews to conduct thorough gap analyses, identifying specific operational weaknesses and systemic process failures.
• Data Analytics & Dashboard Architecture: Design, build, and maintain compliance dashboards and reporting platforms that aggregate existing systemic data to proactively surface, track, and analyze non-compliance trends across the organization.
• Executive Reporting: Regularly report compliance metrics and adoption trends directly to the Director of Business Process and Organizational Excellence.

Skills, Knowledge and Expertise

• Proven experience in business process management, operations, or organizational development.
• Strong background in building SOPs, process mapping, and operational strategy.
• Hands-on experience with BPM tools (e.g., Visio, Draw.io, etc.)
• Excellent analytical, communication, and documentation skills.
• Data extraction, manipulation, visualization, and analysis skills, especially in a Microsoft based environment, even better if you have experience in DataSphere and Power BI.
• Experience in fast-growing or multi-division companies is preferred.

Work schedule:

Monday - Friday from 15:00 till 23:00

Benefits

• Competitive salary package;
• Being part of an international, dynamic work environment;
• Professional development (seminars, courses);
• Medical Insurance (MedLife) – subject to successful completion of the probation period;
• Opportunity to work in a fast-growing international company with significant impact in its industry;
• 7Card.

About Utilities One

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.