Operations Processes & Solutions Expert

CLASQUIN is a French international transport operator.
The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.
The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.

Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun!

Joining Clasquin means:

• Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.
• Evolve autonomously within a team and focused on excellence.
• Adhere to our values: enthusiasm, professionalism, and integrity.

Position: Operations Processes & Solutions Expert, on permanent contrat.
Several possible locations: Lyon, Shanghai, Paris, Toronto, Porto, Hong Kong, Nantes

Missions :

**Key user animation & training
**- Build & animate a network of Key Users within the operations

• Elaborate/Update Training strategy and organize regular training courses
• Implement Key Users governance

**Operational Excellence
**- Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposal

• Transform needs from the Key Users, management and other functions into a process (in accordance with core processes)
• Challenge operations
• Pilot operational KPI with operations managers and branch managers
• Ensure operational efficiency (SOP updates,) & coordination with overseas.
• Be responsible for analysis and improvements measures.
• Drive associated change requests & reports status to requestors (Key Users, …)
• Act as project manager when necessary

**Solutions Management
**- Support level 2 of Cargowise One

• Define client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordingly

• Deliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)

• Define and promote standards for data, solutions & governance

• Ensure follow-up & monitoring

• Test new releases

• Review new functionalities and propose deployment /activationWhat we are looking for:

• You have strong experience with TMS systems related to Freight Forwarding, and ideally with Cargowise One by WiseTech.

• You are willing to travel frequently.

• Your English is fluent. Chinese, Spanish or French are an asset.

What we offer:

• Progressive salary and follow-up of the individual path: integration, training, and skills development.
• Close-knit and attentive management in a flat structure: 94% have confidence in the management!
• Profit-sharing and profit-sharing bonuses: more than 30% of CLASQUIN’s profits are redistributed to employees.
• Holiday vouchers and gift vouchers
• Work from home agreement
• Encouraging work-life balance: 90% of our employees are satisfied with the flexibility given to work.

Want to know more? Apply and take part in a tailor-made recruitment process, during which you will meet your future manager, the recruitment department, and your n+2.

Our teams make the difference be part of it and join CLASQUIN!

Our positions are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities, and we strive to build teams with different profiles.
If we can make your recruitment experience more comfortable, please let us know.