Operations Processes Specialist

Location:

Haag, St. Gallen, CH

Employment Type: Permanent

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Purpose of the Role

The Operations Process Specialist ensures the effective and standardized execution of global business processes within ERP-D365 and related IT systems. The role serves as the link between business process owners and IT, driving process harmonization, supporting system improvements, enabling user adoption through training, and ensuring compliance through audits and continuous optimization.

Responsibilities

• Drive the harmonization and consistent execution of global business processes within ERP-D365 and related IT systems, leveraging best practices.
• Gather and document business requirements from Process Owners and Process Stewards and collaborate with IT Business Consultants on solution design.
• Develop training materials and deliver user training programs to support effective system utilization and process adoption.
• Act as a subject matter expert for ERP-D365 and related applications, providing support to key users and the IT Helpdesk.
• Test new system functionalities, updates, and releases to ensure compatibility, performance, and business alignment.
• Conduct internal audits to verify compliance with defined processes and identify opportunities for improvement.
• Advise and support Process Owners during the implementation of new processes and process changes.
• Contribute to the continuous improvement of business processes, system usage, and operational efficiency.
• Leading cross-site projects.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Excellent written and verbal communication skills in both German and English.
• Proven experience as an Operations Process Specialist or in a similar process, systems, or business applications role.
• Strong ERP experience; knowledge of Microsoft Dynamics 365 is highly advantageous.
• Solid understanding of business processes and IT infrastructure.
• Experience translating technical concepts into business-friendly language for diverse stakeholders.
• Demonstrated ability to manage multiple projects and prioritize tasks effectively.
• Strong strategic thinking with the ability to align IT initiatives with business objectives.
• Excellent collaboration and stakeholder management skills in cross-functional environments.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills with the ability to explain complex IT concepts to non-technical audiences.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.