Operations Processing Associate

Process Associate Operations

Job Location: As per business requirement
Work Mode: Work From Office (WFO)
Shift Timing: 6:00 PM to 3:00 AM
Experience: Fresher / Entry Level
Eligible Batch: 2025 & 2026 Graduates Only

Job Summary

We are looking for a Process Associate to support day-to-day transaction processing and ensure requests are completed accurately and within defined turnaround times. The ideal candidate should have strong attention to detail, problem-solving skills, and the ability to work effectively in a target-driven, team-oriented environment.

Roles & Responsibilities

• Process assigned requests accurately and within defined timelines.
• Ensure individual and team production turnaround time (TAT) targets are consistently met.
• Research and resolve transaction-related issues using the tools and resources provided by the project.
• Coordinate with the Team Lead and onshore counterparts to clarify questions and resolve transaction-related issues.
• Ensure required updates are made accurately and on time in the daily production log.
• Participate actively in daily team huddles and process discussions.
• Support other internal teams as and when required based on business needs.
• Follow defined process guidelines, procedures, and quality standards.
• Identify process issues and provide relevant inputs to the Team Lead.
• Assist in updating and improving process documentation based on operational requirements.

Service Level & Performance

• Ensure individual and team Service Level Agreements (SLAs) are met or exceeded.
• Consistently achieve daily production and turnaround time targets.
• Maintain productivity and accuracy while handling assigned transactions.
• Demonstrate accountability for assigned work and deliverables.

Quality & Problem Solving

• Adapt quickly to process changes and new requirements.
• Demonstrate strong problem-solving and analytical skills when resolving customer or transaction-related queries.
• Work confidently toward defined productivity and quality targets.
• Identify recurring issues and communicate them to the Team Lead.
• Provide suggestions and inputs to improve process documents and team workflows.
• Maintain high levels of accuracy and attention to detail.

Training & Development

• Participate actively in required training programs.
• Complete all mandatory training courses identified by HR and the project team.
• Apply the knowledge gained during training to day-to-day processing.
• Provide constructive suggestions to improve training and process effectiveness.

Performance Management

• Be open to and constructively accept feedback from the Team Lead.
• Work on agreed action plans to address areas of improvement.
• Maintain identified strengths and continuously work toward improving overall performance.
• Demonstrate a positive attitude and willingness to learn new processes.

Key Skills

• Good verbal and written communication skills.
• Strong attention to detail and accuracy.
• Good problem-solving and analytical skills.
• Ability to work under pressure and meet strict deadlines.
• Ability to meet productivity, quality, and SLA targets.
• Good team-player attitude.
• Ability to coordinate effectively with onshore and offshore teams.
• Flexibility to support other teams based on business requirements.
• Good working knowledge of MS Office applications will be an advantage.
• Willingness to work in an evening/night shift.

Eligibility Criteria

• Only 2025 and 2026 pass-out candidates are eligible.
• Candidates must be willing to work from the office.
• Candidates must be comfortable working in the 6:00 PM to 3:00 AM shift.
• Good communication skills are required.
• Candidates should be willing to work in a target-driven operations environment.

Why Join Us?

• Opportunity to work in a structured global operations environment.
• Exposure to cross-functional and international teams.
• Learning and development opportunities.
• Career growth opportunities based on performance.

Job Details

Role: Process Associate Operations
Experience: Fresher / Entry Level
Eligible Batches: 2025 & 2026 only
Shift: 6:00 PM – 3:00 AM
Work Mode: Work From Office (WFO)

Interested candidates can share their updated CV at:
[email protected]