Operations Program Manager

Description The Sustaining Operations group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the hardware development and mass production processes. We ensure successful fulfillment for product launches and sustaining support. We grow the capabilities of our current systems to meet our needs, and drive continuous improvement for the company.

As Operations Program Manager you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must have strengths in Ownership, Bias for Action, Delivery Results, and Earn Trust. You must operate at strategic and tactical levels to succeed within an open collaborative peer environment.

Key job responsibilities

• Deliver results on complex projects involving cross functional teams to operationalize product launch and sustaining lifecycle support.
• Work with stakeholders to define business requirements and product definition
• Contribute to and influence program strategies for compliance, cost, quality, and availability
• Understand current system capabilities and limitations
• Problem solve and explore AI solutions to current processes and systems
• Coordinate with cross functional teams to manage BOM changes through post ramp qualification
• Drive continuous improvement
• Integrate strong analysis and business rationale into sound decision making
• Work with cross functional technical and business teams to support company goals.
• Accelerate component localization initiatives in South Asia
• Enable direct supplier engagement and development
• Strengthen regional supply chain resilience
• Create cost reduction opportunities through local sourcing
• Enhance supplier compliance with global regulations
• Improve supply chain responsiveness to market demands
• Strengthen regional technical capabilities
• This role will require some travel

Key job responsibilities

As a Operations Program Manager, you are the single threaded owner for Operations. You utilize your expertise and influence peers, stakeholders, and leaders to drive program success. You will solve complex and ambiguous problems by creating sound strategies and execution plans that enable cross functional team success. You engage and help solve any issue that impacts cost, quality, and delivery to support the production plans. You will utilize AI tools to drive efficiency towards high velocity decision making.

About The Team The Global Operations Devices, Services & Systems act as the single-threaded owners of our In-Market product portfolios. We expertly program manage and leverage the broader organization to drive quality, delivery and cost performance of our products. We partner with Engineering, Product Management, Supply Chain and Factory Operations to launch and deliver products that delight our customers. Our team currently supports the E-readers, Tablets, Echo, Fire TV, and Advanced Products portfolios.

Basic Qualifications

• 5+ years of program management or technical project management experience
• 4+ years of full product life cycle experience

Preferred Qualifications

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Amazon Innovation Center (Shenzhen) Company Limited - O82

Job ID: A10504612